Support » Plugin: Tutor LMS - eLearning and online course solution » Not enrolling after payment

  • Resolved Augusto Gentile

    (@agugentile)


    Hi, I am facing a critical issue with the plugin.

    After a registered user makes the course payment and the order status is completed, the student does not get enrolled in the course.

    System Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://lasvaretascrochet.com
    Site address (URL): https://lasvaretascrochet.com
    WC Version: 6.2.1
    REST API Version: ✔ 6.2.1
    WC Blocks Version: ✔ 6.7.3
    Action Scheduler Version: ✔ 3.4.0
    WC Admin Version: ✔ 3.1.0
    Log Directory Writable: ✔
    WP Version: 5.9.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.27
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.2.1
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 59.23MB
    Tamaño de los datos de la base de datos: 48.64MB
    Tamaño del índice de la base de datos: 10.59MB
    wp_woocommerce_sessions: Datos: 0.11MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 0.08MB + Índice: 0.05MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 0.50MB + Índice: 0.38MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_actions: Datos: 1.48MB + Índice: 0.58MB + Motor InnoDB
    wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_logs: Datos: 0.45MB + Índice: 0.38MB + Motor InnoDB
    wp_adtribes_my_conversions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_comments: Datos: 0.30MB + Índice: 0.41MB + Motor InnoDB
    wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_litespeed_url: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_litespeed_url_file: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB
    wp_ms_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_options: Datos: 13.42MB + Índice: 1.27MB + Motor InnoDB
    wp_postmeta: Datos: 6.52MB + Índice: 3.03MB + Motor InnoDB
    wp_posts: Datos: 10.52MB + Índice: 0.39MB + Motor InnoDB
    wp_snippets: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_tutor_earnings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_tutor_quiz_attempts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_tutor_quiz_attempt_answers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_tutor_quiz_questions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_tutor_quiz_question_answers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_tutor_withdraws: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_usermeta: Datos: 2.52MB + Índice: 1.95MB + Motor InnoDB
    wp_users: Datos: 0.14MB + Índice: 0.14MB + Motor InnoDB
    wp_wc_admin_notes: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_customer_lookup: Datos: 0.09MB + Índice: 0.06MB + Motor InnoDB
    wp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_product_lookup: Datos: 0.13MB + Índice: 0.09MB + Motor InnoDB
    wp_wc_order_stats: Datos: 0.11MB + Índice: 0.08MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wfblockediplog: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wfblocks7: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wfconfig: Datos: 1.45MB + Índice: 0.00MB + Motor InnoDB
    wp_wfcrawlers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wffilechanges: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wffilemods: Datos: 4.52MB + Índice: 0.00MB + Motor InnoDB
    wp_wfhits: Datos: 1.52MB + Índice: 0.27MB + Motor InnoDB
    wp_wfhoover: Datos: 0.34MB + Índice: 0.08MB + Motor InnoDB
    wp_wfissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_wfknownfilelist: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB
    wp_wflivetraffichuman: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wflocs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wflogins: Datos: 1.50MB + Índice: 0.17MB + Motor InnoDB
    wp_wfls_2fa_secrets: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wfls_settings: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wfnotifications: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wfpendingissues: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_wfreversecache: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wfsnipcache: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wfstatus: Datos: 0.14MB + Índice: 0.09MB + Motor InnoDB
    wp_wftrafficrates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpmailsmtp_debug_events: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wt_iew_action_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wt_iew_cron: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wt_iew_ftp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wt_iew_mapping_template: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 299
    courses: 22
    custom_css: 2
    et_body_layout: 16
    et_footer_layout: 1
    et_pb_layout: 3
    et_template: 50
    et_theme_builder: 1
    lesson: 114
    nav_menu_item: 13
    oembed_cache: 1
    page: 16
    post: 22
    product: 27
    product_variation: 3
    revision: 740
    seedprod: 1
    shop_coupon: 15
    shop_order: 686
    shop_order_refund: 2
    topics: 31
    tutor_enrolled: 861
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Code Snippets: por Code Snippets Pro – 2.14.3
    Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: por SeedProd – 6.10.0
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): por WebToffee – 1.6.9
    Jetpack: por Automattic – 10.7
    LiteSpeed Cache: por LiteSpeed Technologies – 4.5.0.1
    Loco Translate: por Tim Whitlock – 2.5.8
    Mime Types Plus: por Katsushi Kawamori – 2.03
    Really Simple SSL: por Really Simple Plugins – 5.2.3
    Tutor LMS: por Themeum – 1.9.16
    WordPress Users & WooCommerce Customers Import Export(BASIC): por WebToffee – 2.2.7
    Checkout Field Editor for WooCommerce: por ThemeHigh – 1.5.3
    WPC Fly Cart for WooCommerce: por WPClever – 4.2.5
    Product Feed PRO for WooCommerce: por AdTribes.io – 11.3.6
    Mercado Pago payments for WooCommerce: por Mercado Pago – 5.7.4
    CURCY - WooCommerce Multi Currency Premium: por VillaTheme – 2.1.25
    WooCommerce Sequential Order Numbers: por SkyVerge – 1.9.6
    WooCommerce: por Automattic – 6.2.1
    Wordfence Security: por Wordfence – 7.5.8
    WP Mail SMTP: por WPForms – 3.3.0
    YITH WooCommerce Waiting List: por YITH – 1.13.0
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ARS ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #36 - /tienda/
    Carrito: #37 - /carrito/
    Finalizar compra: #38 - /finalizar-compra/
    Mi cuenta: #39 - /mi-cuenta/
    Términos y condiciones: ❌ Página sin definir
    
    ### Theme ###
    
    Name: Divi_child
    Version: (la actualización a la versión 0 está disponible)
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.14.8
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Completo: 1.875
    Oldest: 2022-02-14 03:06:45 +0000
    Newest: 2022-03-04 14:00:41 +0000
    
    Pendiente: 3
    Oldest: 2022-03-04 20:12:42 +0000
    Newest: 2022-03-07 17:13:21 +0000
    
    ### Status report information ###
    
    Generated at: 2022-03-04 11:21:24 -03:00
    
Viewing 4 replies - 1 through 4 (of 4 total)
Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.