Support » Plugin: TeamBy10Web » Not Displaying on a Post But Displaying on a Page

  • Resolved webportal


    The shortcode on the page above works fine but when I copy & past the same shortcode on a page, the page is blank.

    This is the short code I’m using.
    [Staff_Directory_WD cats=”252,” type=”full” order=”undefined” tab=”1″]

    Also for some strange reason, only this particular category is problematic. I’ve got no problems with other categories (they all work well on both pages & posts).

    Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    Could you please double check whether you have followed the steps in this URL for copying the shortcode?

    Regarding the categories please make sure that the category that you are selecting are mentioned in the contacts. In the case you see that everything is correct please contact our support team using the following email address:

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

    • This reply was modified 2 years, 11 months ago by WD Support.
    Thread Starter webportal


    It’s been 24 hours since I replied to your email? The support ticket number as per your auto-responded email is #334697. Any fixes so far? Anyway, in case you did not receive my email, this is what I’ve discovered:

    I suspect I have discovered the issue. Your plugin consumes a lot of memory / resources for displays on Posts as compared to Pages. On a Post it can display up to 15 employees. On a Page, it can display much more (I’m not sure what the limit is).

    I arrive at this conclusion because I initially had 35 employees in this category. It displayed fine as a Page but not as a Post. I removed the employees one by one until I reached 15 employees & now it displays well as a Post.

    Therefore, could you fix this bug quickly as I am seriously thinking of purchasing your paid version?



    Please note that our technical support specialist has replied to your email. We will re-forward you the email in the case you have not received it yet.

    We will do our best to solve the issue asap.

    Thanks. Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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