Support » Plugin: Popup Builder - Create highly converting, mobile friendly marketing popups. » Not displaying Gravity Forms confirmation text

  • Resolved Complectia

    (@complectia)


    I have a Gravity Form in a pop up. It is working, but the confirmation text does not display after submission. Can you tell me what I am missing? Or is this a paid upgrade option?

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  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Hello dear @complectia ,

    Thank you for sharing with us.

    Let’s first find out if this is connected to the form itself or the popup.

    Could you do the following test, please?

    Place the form itself on a test page inside your website and submit it. Don’t use it in a popup – but just as a separate form.
    Please, let us know if the confirmation text still doesn’t display after submission.

    If the confirmation text doesn’t show, then you may need to contact the Gravity form support team.
    If the confirmation text does show, then please, do the following.

    1) Place the form inside the popup and send us a link where we can view the popup live.
    2) Enable the **Debug Mode** so our support team can check what the issue is.
    Follow the steps below to achieve this.
    1. Go to Popup Builder settings.
    2. Check the “Enable DEBUG MODE”.
    3. Click “Save Changes”.
    https://prnt.sc/v0kw8q`

    Thank you!

    P.S. This shouldn’t have any connection to using the free version as far as we can tell at this point.

Viewing 1 replies (of 1 total)
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