Support » Plugin: WP Statistics » Not counts visits from phone

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Greg Ross

    (@gregross)

    What do you have your “Check for online users every” set to?

    WP Statistics will only keep a user “online” for this amount of time and then will drop them offline.

    Yes,

    I have 2 views (I opened the site on 2 computers)
    but I have also opened the site from my phone

    now only 2, should display three if I’m on the phone

    http://prntscr.com/53ybxn

    Plugin Contributor Greg Ross

    (@gregross)

    Online users fall off based on the setting above, so by default after 30 seconds users will no longer be considered online.

    Likewise if your two computers are behind a firewall and therefore sharing the same IP address they may get identified as the same user.

    suggest switching to more seconds (30 seconds) ?

    Plugin Contributor Greg Ross

    (@gregross)

    That would be up to you, depending on the type of content you have you may want to increase it.

    Detecting online users is tricky as the web is stateless so you can’t really tell when they leave your site.

    Plugin Contributor Greg Ross

    (@gregross)

    Closing due to inactivity.

Viewing 6 replies - 1 through 6 (of 6 total)
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