Title: Not counting unique IPs?
Last modified: August 13, 2019

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# Not counting unique IPs?

 *  Resolved [aclys](https://wordpress.org/support/users/aclys/)
 * (@aclys)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/)
 * Hello.
 * I have SSL enabled and no statistics tool is counting unique visitors anymore.
   There was no big help before. So, since I started with your statistics plugin.
   Is there a setting I should try or something I did wrong?
 * Currently no cache plugin is installed. But will install W3TC in an hour or so.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11828589)
 * Hi [@aclys](https://wordpress.org/support/users/aclys/)
 * are you using some kind of reverse proxy or Cloudflare setting? That might explain
   the issue. We do have a premium add-on to solve this problem.
 * Best,
    Jason
 *  Thread Starter [aclys](https://wordpress.org/support/users/aclys/)
 * (@aclys)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11829174)
 * [@coolmann](https://wordpress.org/support/users/coolmann/)
 * No, I don’t use that kind of setting. No reverse proxy either. It should solve
   the problem in the standard-version.
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11831027)
 * Hi [@aclys](https://wordpress.org/support/users/aclys/)
 * ok, thank you for clarifying. Could you please send me a screenshot of what you
   see in your Access Log at [https://support.wp-slimstat.com](https://support.wp-slimstat.com)?
   I’d like to get an idea of what the issue with Unique IPs could be.
 * Thanks,
    Jason
 *  Thread Starter [aclys](https://wordpress.org/support/users/aclys/)
 * (@aclys)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11831045)
 * [@coolmann](https://wordpress.org/support/users/coolmann/)
    I have no access 
   to error logs
 *  Plugin Contributor [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * (@coolmann)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11831961)
 * Hi [@aclys](https://wordpress.org/support/users/aclys/),
 * apologies for the confusion, I meant the Slimstat ACCESS LOG screen under the
   Real Time tab.
 * Jason

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not counting unique IPs?’ is closed to new replies.

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## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [SSL](https://wordpress.org/support/topic-tag/ssl/)
 * [unique visitors](https://wordpress.org/support/topic-tag/unique-visitors/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jason Crouse](https://wordpress.org/support/users/coolmann/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/not-counting-unique-ips/#post-11831961)
 * Status: resolved