Title: not counted?
Last modified: August 22, 2016

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# not counted?

 *  Resolved [wpaskuser](https://wordpress.org/support/users/wpaskuser/)
 * (@wpaskuser)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/)
 * I accessed my web site intentionally from a various computers(OS), locations,
   browsers, over a period of month, but it does not show up in the stat.
    Only 
   my computers as an administrator at home were counted, at first, and then nothing
   gets added to the stat ever since I installed the plugin. What am I missing???????
 * [https://wordpress.org/plugins/wp-statistics/](https://wordpress.org/plugins/wp-statistics/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/)
 * (@gregross)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528306)
 * Have you added any exclusion rules?
 * Double check your role and IP based exclusions.
 *  Thread Starter [wpaskuser](https://wordpress.org/support/users/wpaskuser/)
 * (@wpaskuser)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528355)
 * I tried this and that, in vain.
    As of now, my role is set as an administrator,
   and I only excluded administrator. When running the stat first time, i did not
   exclude my ip address, so it is showing up in the stat, and that is the only 
   record i see in my stat, ever since. Now, I have excluded my ip address, and 
   nothing has been added to the stat, even though I accessed my web site from various
   locations, computers, time, etc. Besides, I enabled record exclusion, but it 
   does not show anything(where am I supposed to get the record?). ???????
 *  Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/)
 * (@gregross)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528378)
 * Have you included a subnet mask in the ip exclusion? If there is no subnet mask
   the default is 0.0.0.0 which will exclude all ip addresses.
 *  Thread Starter [wpaskuser](https://wordpress.org/support/users/wpaskuser/)
 * (@wpaskuser)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528443)
 * I am still developing the web site (meaning not fully operational now, and that
   I did not set anything for search engine), and I see someone from another country
   visited (added subnet mask and it works, thanks! 🙂 ).
 * Can the stat filter out the fake ip from real ip? If so, how can i tell?
    The
   country of the IP seems fake to me, especially since i am not really live, yet.
 *  Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/)
 * (@gregross)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528446)
 * It’s not a fake IP, it’s just a web crawler that’s stumbled upon your site’s 
   IP address.
 * It was recorded as a hit because the didn’t identify themselves as a robot and
   we didn’t detected it as one either.
 *  Thread Starter [wpaskuser](https://wordpress.org/support/users/wpaskuser/)
 * (@wpaskuser)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528452)
 * so, if someone uses “hide ip” software, how does the stat record?
 *  Plugin Contributor [Greg Ross](https://wordpress.org/support/users/gregross/)
 * (@gregross)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528457)
 * We record the hit from whatever IP address the anonymizer provided the end user.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘not counted?’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Greg Ross](https://wordpress.org/support/users/gregross/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/not-counted/#post-5528457)
 * Status: resolved