Support » Plugin: SiteLock Security » Not connecting

  • Resolved us_heart

    (@us_heart)


    Installed and activated the plugin through my wordpress plugins page. Then headed to Tools>SiteLock Security to find a Connect blue button. I clicked the button, it took me to a login page with options to use Hosting-Provider-Login or User-Login. Hosting option doesn’t have Hostgator, so I selected User-Login. I put username and password, it took me to my Sitelock dashboard, as in it left wordpress completely and landed on sitelock website. I went back to my wordpress to see if hopefully sitelock is now connected, but nope! Again just a blue Connect button over again!

    i thought this plugin was supposed to integrate sitelock dashboard into my wordpress settings to be able to access, view, manage..etc all my sitelock stuff from WITHIN wordpress!

    https://wordpress.org/plugins/sitelock/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Adam W. Warner

    (@awarner20)

    Viewing the SiteLock dashboard within the WordPress admin is the intended experience.

    The team is looking into this and we’ll update this thread accordingly as soon as possible.

    Plugin Contributor Adam W. Warner

    (@awarner20)

    Hi again us_heart,

    We’ve discovered the issue and are working on a fix. This will be pushed within the next 24 hours.

    The issue is that the latest version of WP made a change affecting URLs formatting. It looks like others plugins have been affected as well.

    Please Note: This has only affected the ability for our plugin to load your SiteLock Dashboard within the /wp-admin/ area and does not affect our ability to continue to scan and protect your site.

    SiteLock security was specifically designed to be served from the cloud and work at the server level rather than being dependent on the application used (WordPress).

    Our users continue to enjoy the best website security available.

    Again, this fix should be ready within the next 24 hours (and most likely sooner). Please keep an eye on the updates area of your admin for the SiteLock plugin update.

    Plugin Contributor Adam W. Warner

    (@awarner20)

    Another update:

    It’s been fixed. Please look for the SiteLock plugin v3.3.0 update in your WP admin area.

Viewing 3 replies - 1 through 3 (of 3 total)
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