• rjarmitage1

    (@rjarmitage1)


    Do not install – not compatible with PHP 7.4 and no tech support to resolve critical issues with plugin!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Artem

    (@webtemyk)

    This is a false review.
    The plugin is compatible with PHP 7.4. And we don’t have a request for technical support from you.

    Thread Starter rjarmitage1

    (@rjarmitage1)

    Artem, how can you say that this is a false review when you have no idea of what the error was?

    If it’s false, please explain why every time I switch this plugin on, WordPress gives a critical error. The plugin worked fine on PHP 7.0 but when I upgraded to PHP 7.4 WordPress started showing critical error pages. I disable Woody Ad Snippets and the critical errors disappear.

    And yes, of course, there is no technical support request whilst you don’t offer this option to free customers.

    Plugin Author Artem

    (@webtemyk)

    In addition to the plugin code, there is also PHP code in your snippets. It may not be compatible with PHP 7.4.
    When you see an error, you need to enable WordPress debugging mode and view the error log.
    To determine which snippet the error is in, disable all snippets, then update the PHP version and enable one snippet at a time to understand which one is causing the error. Also, the plugin has Safe mode, if you turn it on, all the snippets stop working and you can make changes to the code.

    And yes, of course, there is no technical support request whilst you don’t offer this option to free customers.

    Here is the technical support section for free users https://wordpress.org/support/plugin/insert-php/
    Also on the Woody website, in the Support section, there are links to our free support forum.

    Thread Starter rjarmitage1

    (@rjarmitage1)

    So here’s the thing, Artem, it’d be easy to blame it on our coding, but I copied the PHP code from the snippets and pasted them EXACTLY into a very similar, better plugin ( Insert PHP Snippet ) and replaced all the snippets in all my posts.

    I then disabled Woody Ads, and the critical errors disappeared. So I had the same PHP code in the same snippets but using a different plugin, and no critical errors.

    With this in mind, there are compatibility issues with your plugin that aren’t present in other similar plugins. You don’t want to help or offer support to free users to fix these issues with your plugin, so that’s why I give the plugin 1 star.

    I’m sure it’s easy for you to blame issues on the user’s coding and say it’s a false review, but that is clearly not the case here.

    Plugin Author Artem

    (@webtemyk)

    How can I support you if you immediately put a bad review, but do not ask for help.

    I asked you to enable debugging mode and view the error log. You can also send the log to me for me to look at.

    Thread Starter rjarmitage1

    (@rjarmitage1)

    OK, so you’re now saying you want to offer support, but originally you said you didn’t offer support to free users, so this is very confusing. I didn’t request support since your plugin said we can’t have support as a free user. This is why I left a bad review, otherwise I would’ve asked for support.

    I have enabled debugging mode now and re-enabled your plugin. It’s yet to log any errors, but when I have some, I’ll message you.

    Thread Starter rjarmitage1

    (@rjarmitage1)

    You can check this image for the error. WordPress clearly indicates the issue is with Woody Ads Snippet:
    https://ibb.co/prT83SN

    No errors have been written to the log yet.

    Plugin Author Artem

    (@webtemyk)

    OK, so you’re now saying you want to offer support, but originally you said you didn’t offer support to free users, so this is very confusing. I didn’t request support since your plugin said we can’t have support as a free user. This is why I left a bad review, otherwise I would’ve asked for support.

    Not true again. I didn’t write that we don’t offer support for free users. There is also nothing about this in the plugin.

    This is a standard WordPress error message, in which we added our own clarification that if you see this after updating the snippet, then enable safe mode. But this does not mean that this error was caused by the Woody plugin.

    Check the logs. If you saw this message, it means that an error must have been recorded in the logs.

    Thread Starter rjarmitage1

    (@rjarmitage1)

    Look Artem, in the end it has just been easiest for us to disable your plugin and the critical errors stopped showing.

    Since we’ve been able to move the snippets from your plugin to another similar plugin and everything works fine, this was really the easiest solution.

    I’m helping you by raising compatibility issues with your plugin. If you don’t want to work on the issues, that’s fine but I thought other users needed to know so they don’t encounter the same issues.

    We have trained developers and we’ve checked our PHP code thoroughly.

    I have no idea why when your plugin is enabled WordPress is throwing critical errors, and when it’s disabled, WordPress works fine. And this only happens on PHP 7.4, but my initial review remains true.

    You also can’t raise a support ticket whilst a free user. There is a free support forum where you can ask other users, but this can’t be called support as you don’t get dedicated assistance from someone who knows the plugin.

    We’ll simply stop using Woody Ads. This similar plugin worked much better for us: https://en-gb.wordpress.org/plugins/insert-php-code-snippet/

    • This reply was modified 11 months, 4 weeks ago by rjarmitage1.
Viewing 9 replies - 1 through 9 (of 9 total)
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