not compatible with CURCY – Multi Currency

  • egkhoury

    (@egkhoury)


    1 year, 2 months ago

    I am satisfied overall but when a gift card is bought in a foreign currency using CURCY – Multi Currency plugin, the credited amount is completely incorrect. I am not talking about an approximation here, but a completely inconsistent amount.
    I have talked to the support and they may have tried but the result is still incorrect after many months.
    I have renewed for a year in a hope they correct, but I won’t renew again if it is not solved.

    Update on 27 Dec 2025:
    The currency conversion works now when I *manually* approve every single Gift Card by converting the order from Processing to Complete.
    It does not work when I select the option to automatically approve them. The amount is then incorrect.
    For instance, an Australian customer who buys a 100USD card for 150AUD, only gets a 67USD (100AUD) credit.
    The worst thing is when a UK customer buys a 100USD for 74GBP and gets credited 135USD (100GBP).
    Manual approval means getting dozens of complaints on Christmas day because the Gift Card is delayed.

    • This topic was modified 1 month, 3 weeks ago by egkhoury.
Viewing 1 replies (of 1 total)
  • Plugin Author pimwick

    (@pimwick)

    1 year, 2 months ago

    Sorry to hear that you are having trouble with the plugin.

    WordPress.org doesn’t allow supporting Pro plugins using their forums.

    Since you have the Pro version of the plugin, please contact us at our website directly and we will be happy to help figure out what is happening with the CURCY integration:

    https://www.pimwick.com/contact-us/

    Thanks for understanding!

Viewing 1 replies (of 1 total)

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