Title: Not compatible with CaterMonkey platform Last modified: March 24, 2026 --- # Not compatible with CaterMonkey platform * [LogoLogics](https://wordpress.org/support/users/logologics/) * (@logologics) * [3 weeks, 5 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/) * Hi, First of all, I want to be clear that this plugin is awesome and in fact working great with the default Woocommerce plugin.Unfortunately, this client is a caterer, and uses a third party, online platform (CaterMonkey), to handle his orders from Woocommerce. This means that the Woo notifications mail for the admin, also enter that platform, so the caterer can handle everything from there. This saves a lot of time for a caterer and all works well with this platform, until we activate your plugin.In woo all works just fine with your templates, but the CaterMonkey now only recieves **empty orders**.When we deactivate your plugin, all orders arrive complete in CaterMonkey.I understand this is no flaw in your plugin, and you can not possible make it ok for all kinds of third party plugins either. Never the less, I am so bold to ask you if there is any chance you could help fix this problem. * CaterMonkey has its own developed plugin (**Catermonkey Woocommerce Integration**) and their developer says he would like to make changes in his code so it can work with your plugin as well, but he says that will get tricky and might take a lot of time to fix. Client and I would love to continue using your lovely plugin, but it needs to be compatible with that platform. Is there any chance you can and are willing to look into this?Thanks,Annie * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-compatible-with-catermonkey-platform%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [mytrinh](https://wordpress.org/support/users/mytrinh/) * (@mytrinh) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18861979) * Hi, * Thank you for reaching out to us. * Since this is a compatibility issue, could you please [create a support ticket](https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/) in [our Support Forum](https://villatheme.com/supports/forum/presale/)? Our development team can investigate the conflict and try to find a solution if possible. While we can’t guarantee a fix for every third-party conflict, we’ll certainly do our best to assist you. * Best regards. * Thread Starter [LogoLogics](https://wordpress.org/support/users/logologics/) * (@logologics) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18862142) * Hi, * Thank you so much for even considering it! I tried to create a support ticket as suggested on the presales forum, but I get this error:You can not create topic at this category forum. Please renew or enter your purchased code. * Best regards, Annie - This reply was modified 3 weeks, 4 days ago by [LogoLogics](https://wordpress.org/support/users/logologics/). * Plugin Author [mytrinh](https://wordpress.org/support/users/mytrinh/) * (@mytrinh) * [3 weeks, 4 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18863026) * Hi, * Please make sure you are clicking the ‘Create topic’ after navigating to [the forum](https://villatheme.com/supports/forum/presale/). * Best regards. * Thread Starter [LogoLogics](https://wordpress.org/support/users/logologics/) * (@logologics) * [3 weeks, 3 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18863491) * Hi, * Ah, when I use the link you just provided, I was able to post. Thanks,Annie * Plugin Author [mytrinh](https://wordpress.org/support/users/mytrinh/) * (@mytrinh) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18864415) * Hi, * Thank you for the update. * We’ve received your topic. Please follow up on that topic so we can assist you better. * Best regards. * Thread Starter [LogoLogics](https://wordpress.org/support/users/logologics/) * (@logologics) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18864645) * Hi, * Yes, I received an follow up email too and will provide more info soon. Thanks! Viewing 6 replies - 1 through 6 (of 6 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-compatible-with-catermonkey-platform%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/email-template-customizer-for-woo/assets/icon-256x256.gif? rev=3080872) * [Email Template Customizer for WooCommerce](https://wordpress.org/plugins/email-template-customizer-for-woo/) * [Support Threads](https://wordpress.org/support/plugin/email-template-customizer-for-woo/) * [Active Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-template-customizer-for-woo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-template-customizer-for-woo/reviews/) * 6 replies * 2 participants * Last reply from: [LogoLogics](https://wordpress.org/support/users/logologics/) * Last activity: [3 weeks, 2 days ago](https://wordpress.org/support/topic/not-compatible-with-catermonkey-platform/#post-18864645) * Status: not resolved