Title: Not Capturing Entries
Last modified: August 22, 2016

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# Not Capturing Entries

 *  [solidweb](https://wordpress.org/support/users/solidweb/)
 * (@solidweb)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/not-capturing-entries/)
 * While my test submissions are captured in the db, several customers have submitted
   form data that was not captured.
 * [https://wordpress.org/plugins/contact-form-7-to-database-extension/](https://wordpress.org/plugins/contact-form-7-to-database-extension/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Michael Simpson](https://wordpress.org/support/users/msimpson/)
 * (@msimpson)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/not-capturing-entries/#post-5377616)
 * I would need to have specifics so that I could try to reproduce/fix the issue.
 *  Thread Starter [solidweb](https://wordpress.org/support/users/solidweb/)
 * (@solidweb)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/not-capturing-entries/#post-5377620)
 * Hey Michael,
    Thanks for the quick response. A patient filled out the form this
   morning, data wasn’t captured. I tested and it captured my data. Odd, no?
 *  Plugin Author [Michael Simpson](https://wordpress.org/support/users/msimpson/)
 * (@msimpson)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/not-capturing-entries/#post-5377624)
 * Thoughts:
 * 1. If using CF7, it can drop submission if it thinks they are spam. As I understand,
   it looks at the Settings -> Discussion -> Comment Blacklist to determine this.
 * 2. If you have inserted custom PHP code attached to a CF7 or CFDB hook and it
   causes a fatal error, then that kills the submission process.
 * 3. You might be logged in and he is not. Test without being logged in. Shouldn’t
   matter but worth testing.
 * 4. If you can reproduce the issue, turn off the CFDB plugin and try again. Did
   you get an CF7 email where you didn’t before? If you still don’t get an email,
   then it is CF7, not CFDB.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not Capturing Entries’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/contact-form-7-to-database-extension_ffffff.
   svg)
 * [Contact Form DB](https://wordpress.org/plugins/contact-form-7-to-database-extension/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7-to-database-extension/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/contact-form-7-to-database-extension/)
 * [Active Topics](https://wordpress.org/support/plugin/contact-form-7-to-database-extension/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7-to-database-extension/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/contact-form-7-to-database-extension/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Michael Simpson](https://wordpress.org/support/users/msimpson/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/not-capturing-entries/#post-5377624)
 * Status: not resolved