Title: Not Captured Orders
Last modified: April 4, 2022

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# Not Captured Orders

 *  Resolved [wp47](https://wordpress.org/support/users/wp47/)
 * (@wp47)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/not-captured-orders/)
 * We recently updated payment processing to be completed via WooCommerce PayPal
   Payments. We were previously using a PayPal plugin which is no longer being supported.
 * Since switching to this plugin each credit card order payment received contains
   a note for Transaction ID, a note stating the order changed from Pending status
   to On Hold, and a status of not captured. Oddly enough our PayPal side of these
   orders are successful and appear normal.
 * Each order received since changing to this plugin contains a “Not Captured”.
 * Incidentally we are no longer receiving order notification emails. Not sure if
   that is related or not? We stopped receiving emails four orders back.
 * How do we correct the “captured” status for orders moving forward? And if related,
   how do we reinstate order notification emails?
 * Thank you in advance for your feedback!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-captured-orders%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/not-captured-orders/#post-15526405)
 * Hi [@wp47](https://wordpress.org/support/users/wp47/),
 * It looks like your **Intent** setting is configured to `Authorize` instead of`
   Capture`:
    [https://woocommerce.com/document/woocommerce-paypal-payments/#general-settings](https://woocommerce.com/document/woocommerce-paypal-payments/#general-settings)
 * With `Authorize`, you would need to capture the payment manually from the order
   actions to complete the payment:
    [https://drive.google.com/uc?export=view&id=1G4YxhPL61SVvuCuCe4Rpw7ilnW_JAbzL](https://drive.google.com/uc?export=view&id=1G4YxhPL61SVvuCuCe4Rpw7ilnW_JAbzL)
 * Kind regards,
    Niklas
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/not-captured-orders/#post-15643774)
 * We have not heard back from you regarding this request, so I’m marking this thread
   as resolved.
    If you have any further questions, please feel free to reopen this
   topic or create a new one. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not Captured Orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/not-captured-orders/#post-15643774)
 * Status: resolved