Title: Not calculating envelope
Last modified: January 6, 2021

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# Not calculating envelope

 *  Resolved [thinkdolphin](https://wordpress.org/support/users/thinkdolphin/)
 * (@thinkdolphin)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/not-calculating-envelope/)
 * I can’t get my product, which is a little 2 inch square packet of glitter, to
   pull the envelope rate for USPS.
 * In the Zone USPS Shipping setup I added the envelope size and checked Letter.
   Under the product Shipping I entered the correct dimensions and weight of the
   product (in decimal form). I also checked Envelope.
 * I turned debugging on and added the product to my cart. It selects a small box
   and thinks the weight is 1 pound 3 oz. when it’s only 3 oz. I can’t figure out
   where it’s getting that extra pound…
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-calculating-envelope%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wpnomad a11n](https://wordpress.org/support/users/wpnomad/)
 * (@wpnomad)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/not-calculating-envelope/#post-13870331)
 * Hi [@thinkdolphin](https://wordpress.org/support/users/thinkdolphin/) ,
 * [USPS Shipping Method](https://woocommerce.com/products/usps-shipping-method/)
   is one of our premium extensions which is directly supported through WooCommerce.
   com
 * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket)
   from the account through which the USPS extension was purchased.
 * We will be able to help you further there.

Viewing 1 replies (of 1 total)

The topic ‘Not calculating envelope’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [wpnomad a11n](https://wordpress.org/support/users/wpnomad/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/not-calculating-envelope/#post-13870331)
 * Status: resolved