Support » Plugin: Gravity Forms HubSpot » Not bad, not perfect

  • There is no flawless integration for non-Hubspot forms and bugs popup here and there. One example is if you want form entries to be completed with company email domains only i.e. no gmail.com, hotmail.com, etc. you can set that on the form settings such that the form user will receive a notification saying they need to use their work email. The user may abandon the form at that point or try again with a work email, as hoped for, but the form contents are fired to the Hubspot database anyway. So that is an example of a disconnect between what the user is being told and what is going into the Hubspot system. Otherwise, it is mostly turnkey.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author CRM Perks

    (@crmperks)

    Our Hubspot plugin does nothing on front end,
    please add form/email validation in gravity forms

    Plugin Contributor Samer Bazzi

    (@sbazzi)

    @nsantana,

    My name is Samer Bazzi and I am one of the cofounders. I would love to help you in any way we can. As our support had replied with above. Our plugins is a “connector”. It basically connects your Gravity Form Submissions over to HubSpot. IF you want to do any validation or any front end facing features, feel free to do so in HubSpot.

    Thank You – Sam

    Thread Starter nsantana

    (@nsantana)

    Thanks for the response and also for confirming that your plugin is precisely the problem: the front end works perfectly fine and as expected when it is set to not allow specific email domains via the filter. According to those settings on Gravity Forms, an alert tells the user that they can’t use a non-company domain email when they try to use it. Yet the backend connection receives the form submission from a domain set to be restricted e.g. gmail.com, without so much as a speed bump and stores it as a new form entry. No indication is given to the user that this is happening and we’re just sorting it on the Hubspot side manually. As you’ve stated, @sbazzi , and as @crmperks stated earlier, the CRM Perks Gravity Forms Hubspot plugin “connects your Gravity Form Submissions over to HubSpot” and in this case it connects what we don’t to be connected and so doesn’t sync as expected with the front end that is telling the form user the correct and expected message i.e. you need to use your company email address, but we’re going to upload your form submission any way. The 3 star rating I gave means exactly that the plugin is useful, but has some flaws that you need to work on.

    Plugin Contributor Samer Bazzi

    (@sbazzi)

    @nsantana,

    For the Review, we are a small team that have been working on these plugins for years. We reply to support tickets within minutes / hours. Every review under a 5 Star really impacts our business. We give Free support on this forum, we give support on our website, We add features that the community (free users) and our paid upgraded customers ask for.

    I hope you understand that we do anything and everything to make our customers happy.

    Thank You – Sam

    Thread Starter nsantana

    (@nsantana)

    I work for a software company so I appreciate the challenge of maintaining user support and that it can sometimes feel thankless. Yet even for a freemium model, it’s hardly charity to provide support. Since you brought it up, even before I entered my review on this site, I went ahead and paid $59 for a premium license for your Gravity Forms Hubspot plugin, specifically to pay for the support ticket that I planned on submitting. Now that I’ve given my review, I’m going to submit a formal ticket, citing my license, and I’ll update this thread once that plays out.

    That’s a fair chance for CRM Perks to challenge my 3 star review – a fix to this front end/back end disconnect would say a lot to other users and customers about CRM Perks. Update when I have it.

    Plugin Author CRM Perks

    (@crmperks)

    if user does not enter email in form,
    Our Hubspot plugin will not ask him to enter email
    You will have to validate this email field in Gravity forms

    If you use Contact https://i.imgur.com/5YXXdVU.png then hubspot does not validate email

Viewing 6 replies - 1 through 6 (of 6 total)
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