Captain Up
[resolved] Not appearing after activation (5 posts)

  1. Raradra
    Posted 2 years ago #

    I installed it on my site but when I click activate nothing happens. It doesn't show up in the menu anywhere nor is it popping up on the front page for people.


  2. Tierra Quebrada
    Posted 2 years ago #

    I recently intalled v 1.4.3 on WP 3.8.1 and i'm having the same problem

    Followed wordpress install instructions
    Inserted API Key and Secret Api Key for advanced options
    Language Switched to spanish and/or english

    Tried to visit the web after installation from Chrome and Firefox

    Nothing is showing.

    In captain up control panel i get this mesage
    "We didn't receive any data from your site yet"

    tried with tierraquebrada.com and http://www.tierraquebrada.com as domain name with same result

    The site: Tierra Quebrada

    Any help would be very appreciated

  3. Captain Up
    Plugin Author

    Posted 2 years ago #

    Hi @Raradra and @Tierra, thanks for reaching out to us with this issue!

    @Raradra - Could you please share a link to your website with us so we can investigate this further? You can also send us an email to team@captainup.com if you prefer.

    @Tierra - It seems you accidentally copied over some white space along with the Captain Up API key. Instead of " 52e6f0fdd06c264163000002" it should be just " 52e6f0fdd06c264163000002". Sorry about that! We've already fixed this for the next release of Captain Up, so copying over some white space won't make a difference. If you have any more issues or any feedback do let us know!

    Thanks for the feedback,

  4. Tierra Quebrada
    Posted 2 years ago #

    Now it's working ok, thanks a lot.

    Just a question it's secure to share the api key here? ┬┐Could it be deleted from the post or change on settings?

    Thanks again :)

  5. Captain Up
    Plugin Author

    Posted 2 years ago #

    Hi @Tierra,

    Don't worry - your API key is public, and it's ok to share it publicly. On the other hand, your API Secret is, well, the secret one :-)

    Let me know if there's anything else we can do for you!


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