Support » Plugin: Yoast SEO » Not amazing

  • Unable to configure the plugin with the wizard. Such a tedious process to report an issue or get any support it’s much easier to switch to a competitor that isn’t as money hungry.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support monbauza

    (@monbauza)

    Hi @connorhsm,

    Thanks for your comment.

    We are sorry to hear you had difficulties using the configuration wizard in Yoast SEO. In order to better assist you, we’d need additional information:

    1. Are you running the latest version of WordPress v5.2.2 and Yoast SEO v11.5?
    2. Do you get any errors when you launch the configuration wizard? We’d appreciate it if you could elaborate on why exactly you’re unable to use the wizard.
    3. Does the problem still happen when all non-Yoast plugins are deactivated and your theme is on Twenty Nineteen? As we can imagine that you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts.

    That said, you can use the wizard manually as explained in this KB article. If you have any questions or doubts, you can get free support from our team by creating a new topic in the plugin forum.

    Hi @monbauza

    I was running WP v5.2.2 with YoastSEO v11.5.

    Launching the configuration wizard presented me with a page along the lines of ‘unable to begin, likely due to a plugin conflict’

    I manually disabled all plugins and activated the Twenty Nineteen v1.4 theme.

    This did not resolve the issue and I attempted to seek support but there was no clear way to get some basic support beyond what I had already done.
    I was either prompted to purchase the premium plugin for support or follow a tedious Github reporting system, which already had several reports with identical titles and very similar sounding issues, to which all had been closed without little help other than what has been listed above.

    I’ve spent much more time trying to troubleshoot this, I’m not going to waste more time trying to navigate this confusing mess to find support or fall into YoastSEO’s funnel of premium users when I can easily install a much more professional option that works out of the box and isn’t trying to empty my pockets around every corner.

    Thank you for your reply, I do not wish to proceed with troubleshooting.

    • This reply was modified 5 months, 1 week ago by connorhsm.
    • This reply was modified 5 months, 1 week ago by connorhsm.
    Plugin Support monbauza

    (@monbauza)

    Hi @connorhsm,

    Thanks for providing additional information.

    Unfortunately, we’ve been unable to reproduce the issue you’ve reported in a clean WordPress installation with only Yoast SEO v11.5 and the Twenty Nineteen theme v1.4. If the configuration wizard isn’t working for you when all non-Yoast plugins are deactivated and you’re using a default theme, we suspect there’s something specific to your WordPress install or server that may be preventing the wizard from working.

    We understand that you don’t wish to proceed with troubleshooting. If you change your opinion and decide to use Yoast SEO again, please feel free to create a submit a support request here and our team will be more than happy to look further into this issue.

    Thanks!

    • This reply was modified 5 months, 1 week ago by monbauza.
    • This reply was modified 5 months, 1 week ago by monbauza.

    Thanks @monbauza

Viewing 4 replies - 1 through 4 (of 4 total)
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