Not all tagged reviews showing?

  • Resolved Firelight

    (@mdc2957)


    1 month, 2 weeks ago

    I’ve tagged 8 reviews to display in a grid on my site’s home page, but only 6 of them are showing up in the grid. This is my short code:

    [cusrev_reviews_grid count=”8″ show_products=”false” product_links=”false” sort_by=”date” sort=”DESC” tags=”slider-feature” products=”current” color_ex_brdr=”#ebebeb” color_brdr=”#ebebeb” color_ex_bcrd=”” color_bcrd=”#ffffff” color_pr_bcrd=”#f4f4f4″ color_stars=”#FFBC00″ shop_reviews=”true” count_shop_reviews=”10″ inactive_products=”false” avatars=”initials” show_more=”0″ max_chars=”250″ min_chars=”0″ show_summary_bar=”false” add_review=”false” schema_markup=”false”]

    I’ve tried clearing the cache. What else can I do to make the reviews show up?

    Also, and I think I made this suggestion before. Once a review is tagged, there’s no way to see a list of reviews with that tag. There should be a filter for tags so that I can see a list of reviews with a tag applied. Very frustrating if you have a lot of reviews.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support pear8398

    (@pear8398)

    1 month, 1 week ago

    Hi,

    Thanks for using CusRev.

    Can you please set the attribute inactive_products="true" and recheck the issue? And currently, our plugin doesn’t support displaying reviews associated with a tag in the admin area. I will inform the development team to consider supporting this feature in future updates.

    Thread Starter Firelight

    (@mdc2957)

    1 month, 1 week ago

    Hi, changing inactive products to true did not fix the issue. I didn’t think it would because the reviews that are hidden are not on inactive products. But then again, I don’t even know which reviews aren’t being shown because there’s no way to filter by tag. I do know that under the “Review Tagging” menu item, it shows that I have 8 reviews tagged, and only 6 are displaying via my shortcode. I even tried increasing the count in the shortcode, but no matter what, only 6 display.

    Thread Starter Firelight

    (@mdc2957)

    1 month, 1 week ago

    I even tried products=”” instead of current as I had it before, and that didn’t change anything either

    Plugin Support pear8398

    (@pear8398)

    1 month, 1 week ago

    Hi,

    Thanks for your additional information.

    Can you please share the page URL where I can see the issue? And screenshots of 8 reviews with the same tag in the admin area.

    Thread Starter Firelight

    (@mdc2957)

    1 month, 1 week ago

    Yes, how can I share those with you privately? Should I open a support ticket?

    Plugin Support pear8398

    (@pear8398)

    1 month, 1 week ago

    Hi,

    This is a public support forum, there isn’t an option to post a private reply. You can contact us here if you want to share the URL privately.

    Thread Starter Firelight

    (@mdc2957)

    1 month, 1 week ago

    Thank you, I received the directions via the support ticket, I’ll close this thread.

Viewing 7 replies - 1 through 7 (of 7 total)

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