Support » Plugin: Add-on Gravity Forms - MailPoet 3 » Not adding suscribers to Mailpoet lists

  • Hi,

    I’ve using Gravity Forms + Mailpoet 3 + your plugin for a while.
    Recently I found that no more suscribers are added to any of the Mailpoet 3 lists, since 2018-08-28. Just the day of Mailpoet 3.9 update.

    3.9.0 – 2018-08-28

    Improved: email processing in sending queues is now more resilient to invalid data. Thanks Tara!
    Fixed: replaced WooCommerce image in welcome wizard;
    Fixed: swapped video in welcome wizard with an updated one;
    Fixed: welcome wizard button displays properly for all users;
    Fixed: permission error when bypassing data import after new install or reset;
    Fixed: added indexes to some foreign keys which were missing;
    Fixed: error displaying number of exported users;
    Fixed: export search function restored;
    Fixed: prevent third party APIs from adding data incorrectly via MailPoets API.

    I’m wondering if this last point broke something on your plugin.

    I’m running the last version of everything, WordPress(4.9.8), Gravity (, Mailpoet…
    Here more system info:

    PHP version: 7.2.10
    MailPoet Free version: 3.11.0
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key:
    WordPress version: 4.9.8
    Database version: 10.1.35-MariaDB-cll-lve
    Web server: Apache
    Server OS: Linux
    WP_DEBUG: false
    PHP max_execution_time: 300
    PHP memory_limit: 512M
    PHP upload_max_filesize: 55M
    PHP post_max_size: 55M
    WordPress language: es_ES
    Multisite environment?: No
    Current Theme: Imagely Ansel (version 1.0.6)
    Active Plugin names: add-on-gravity-forms-mailpoet/add-on-gravity-forms-mailpoet.php, akismet/akismet.php, cookie-notice/cookie-notice.php, genesis-404-page/plugin.php, genesis-translations/genesis-translations.php, google-analytics-dashboard-for-wp/gadwp.php, google-analytics-for-wordpress/googleanalytics.php, gravityforms/gravityforms.php, gravityformsstripe/stripe.php, mailpoet/mailpoet.php, meow-gallery-pro/meow-gallery-pro.php, meow-lightbox-pro/meow-lightbox-pro.php, monarch/monarch.php, smart-recent-posts-widget/srpw.php, so-css/so-css.php, table-of-contents-plus/toc.php, twentytwenty/twentytwenty.php, updraftplus/updraftplus.php, we-cachepress/we-cachepress.php, weimgoptimizer/weimgoptimizer.php, wordpress-seo/wp-seo.php, wp-external-links/wp-external-links.php, wp-optimize/wp-optimize.php, wplr-sync/wplr-sync.php

    I hope you can find what is causing this bug.
    If you need any more info, just let me know.


    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • I have the same problem. My last subscriber was added 2 September, but I didn’t realize it until now.

    Is anyone else having this problem?

    Kind regards,

    Hi, I’ve the same problem ! When my subscribers send the form of gravity forms they do not add to the list I created!

    Thank’s in advance,


    We understand your disappointment and we are looking into this issue and testing with latest Mailpoet and Gravity Forms.

    We will try our best to post a fix ASAP.

    Thank you,
    Tikweb Team


    We have tested our plugin with latest Mailpoet, Gravity Forms and WordPress. And the expected plugin features are working.

    **Note : Actually, the plugin subscribes a user to a unconfirmed subscriber status once the form is submitted and a email is sent to them to confirm their subscription. If the user clicks on the confirmation link sent to them via email, only then they are finally subscribed to the selected or pre-defined lists.

    Hope the above information helps and if you are still having issues with the plugin. Please let us know, we will be happy to help and improve.

    Thank you,
    Tikweb Team

    Thread Starter Nahuai Badiola


    Good to know, but after almost 4 months with no news I stopped using it.

    I’m glad you fixed it but I doubt I’ll ever use it again, too risky.


    Hi @nahuai,

    We are sorry to see you go and lesson learned for us.

    Recently we are putting more resources into our Open Source contributions and things will be different forward. We will try our best to ensure that plugins are maintained properly.

    Thank you,
    Tikweb Team

    Hi All,

    We have released a new version of our plugin v1.1.5 today. Please update.

    This update these issues and adds compatibility with WordPress 5.1 and Mailpoet

    Best Regards,
    Tikweb Team

    Thread Starter Nahuai Badiola



    I’m trying the plugin again and I have the same problem.

    The subscribed remain as “not confirmed” and the double optin email does not arrive.

    I’m using the latest version of both plugins:
    Gravity Forms: 2.4.11
    Add-on Gravity Forms – Mailpoet 3: Versión 1.1.12

    and latest versión of WP, PHP…
    WordPress 5.2.2
    PHP 7.3

    I hope you find the solution soon.


Viewing 8 replies - 1 through 8 (of 8 total)
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