Title: Not adding new subscribers
Last modified: February 28, 2023

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# Not adding new subscribers

 *  Resolved [d6collab](https://wordpress.org/support/users/d6collab/)
 * (@d6collab)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/not-adding-new-subscribers/)
 * Hi, why is this plugin suddenly adding new paying subscribers to trash instead
   of the list the paid to join? Please advise!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [d6collab](https://wordpress.org/support/users/d6collab/)
 * (@d6collab)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/not-adding-new-subscribers/#post-16519536)
 * Just had to restore more BRAND-NEW subscribers from the trash! Why is this plugin
   subscribing people to the trash & not the LIST they subscribed to??? This is 
   a PAID list people are subscribing to, so I really need this to stop happening
   now. Please advise! What do I need to do to make this STOP happening NOW? Or 
   am I gonna have to switch to a different email service & rate this one accordingly?
 *  Thread Starter [d6collab](https://wordpress.org/support/users/d6collab/)
 * (@d6collab)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/not-adding-new-subscribers/#post-16526290)
 * Just had to fish MORE subscribers to my PAID list out of the trash! Is anyone
   going to address this anytime soon, or am I just gonna have to find another option&
   give this plugin a very poor rating & review in the repository?
 * This is VERY inconvenient for me, & based on this experience, I would NEVER use
   your paid version, which I was considering if the free version worked well, but
   it does not.
 * If there’s no resolution to this by Monday, I’ll be finding a new option, uninstalling
   your plugin, rating/reviewing it accordingly, & telling everyone I know not to
   use it, especially if it’s for PAYING customers. Please advise before I have 
   to resort to the nuclear option! Thanks!
 *  Plugin Support [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * (@geraltrivia)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/not-adding-new-subscribers/#post-16535635)
 * Hello there [@d6collab](https://wordpress.org/support/users/d6collab/) ,
 * Thank you for reaching out to us.
 * Can you confirm if the WordPress User List isn’t disabled? If it’s disabled subscribers
   who belong to that category will be sent to the trash.
 * Ref: [https://kb.mailpoet.com/article/133-the-wordpress-users-list](https://kb.mailpoet.com/article/133-the-wordpress-users-list)
 * I hope this helps.
 * Have a great day

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Not adding new subscribers’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Ojoma a11n](https://wordpress.org/support/users/geraltrivia/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/not-adding-new-subscribers/#post-16535635)
 * Status: resolved