Support » Plugin: Online Backup for WordPress » Not accepting encryption code

  • Hi,

    I updated to WordPress 3.5 yesterday. After that, I downloaded Online Backup for WordPress and set up encrypted backups.

    I have lost all the data on my blog and need to reinstall from the encrypted backup. I was able to download this successfully as a zip file. However, when I try to Decrypt Backup, it says that the encryption code is incorrect. I am 100% sure that it is correct as I had written down and it is the same code that I use to successfully download the backup file.

    Thanks for your help.

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  • Plugin Author Online Backup


    Hi Grapevinetunes,

    When you download ZIP file from the online vault and provide encryption key, it decrypts it for you. So the file you have, if it is a ZIP file, is already decrypted.

    Only files ending in ENC need to be decrypted. If it’s a ZIP file it’s fine.



    Hi Jason,

    Thanks for the reply. Right, I understand now.
    Once I have the zip file, is there a simple way to upload the zip file to restore the site rather than having to upload the files to my server etc?

    Thanks again,


    Plugin Author Online Backup


    Hi Nelson,

    It’s more subjective whether it is simple or not. Depending on your knowledge it might be more complicated. We have been working on some automatic restore things in the background but we’re not yet fully happy with it so the process is currently still manual.

    You just upload all the files from FileSystem folder. Then you can use phpMyAdmin with your host’s control panel to import the SQL file in the Database folder into an empty database.

    This should work fine if you are restoring to the original server you were using previously.


Viewing 3 replies - 1 through 3 (of 3 total)
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