Support » Plugin: Event Tickets » not able to sign up

  • Resolved freelance123

    (@freelance123)


    Hi,

    I have the event calendar and event ticket plugins, few of my attendes mentioned that they are not able to sign up for the events and see the whole part of the ticket section grey – blank. They simply can’t enter the number of ticket anyhow.

    how can I solve this issue ?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Clifford Paulick

    (@cliffpaulick)

    Hi again @freelance123

    We recently added <noscript>. This ensures your customers aren’t missing the required Attendee Information fields that only get displayed when JavaScript is enabled.

    The grayed-out overlay is accompanied by a message that they need to enable JavaScript to obtain tickets.

    Thanks for your answer,

    But it does not seem to help, I have the newest version and on both of my search engines (chrome, safari ) is JAvascript enable.

    On my iPhone the event looks completely grey, I cant even click on it. On my computer, on the other I can click on it but it does not function, I can’t add a ticket or press a amount of number tickets.

    Any idea what could be wrong ? Thx

    Plugin Contributor Clifford Paulick

    (@cliffpaulick)

    @freelance123, could you please provide a link to an event where you’re experiencing this so I can see if I experience this as well?

    Plugin Contributor Courtney Engle Robertson

    (@courane01)

    Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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