Title: Not able to setup plugin Last modified: October 10, 2021 --- # Not able to setup plugin * Resolved [thesocialguru](https://wordpress.org/support/users/thesocialguru/) * (@thesocialguru) * [4 years, 9 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/) * Hey there, * I recently added your plugin to a client’s fresh install of WordPress on a local machine and have been unable to perform the initial configuration. The admin screen looks dramatically different to the one in the video on your plugin page so it feels like something isn’t loading correctly (CSS/JS). * [Snipboard link to screenshot](https://snipboard.io/uwbj3m.jpg) * I’ve tried removing the plugin and re-installing, but to no avail. Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [thesocialguru](https://wordpress.org/support/users/thesocialguru/) * (@thesocialguru) * [4 years, 9 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14956497) * Update: When installing the plugin on the production instance, the admin setup worked as expected. Still seems to be an issue with the local sandbox. * I’m using Local (by Flywheel) * Plugin Author [Trustindex](https://wordpress.org/support/users/trustindex/) * (@trustindex) * [4 years, 9 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14959724) * Good to hear that it works on the production. Let’s see the problem on the dev server. * Please do the following: – update all the plugins by Trustindex – open the plugin’s dashboard. If you still see the huge logo (it means error), step to the next step. Else your are done 🙂 – check the Apache’s (webserver’s) error log. There will be a line with the current timestamp (of the previous step). Please send us that line. (and the 3-line context of it, please) – send us the content of the Troubleshooting tab. * Waiting for your reply, Tom Trustindex * Thread Starter [thesocialguru](https://wordpress.org/support/users/thesocialguru/) * (@thesocialguru) * [4 years, 9 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14960354) * Thanks Tom for the quick response. * I’m currently on the latest version (7.1) of the plugin. * There were no entries in the apache logs? * Below is the section from the Troubleshooting page: * ``` URL: http://sbx.local MySQL Version: 8.0.16 WP Table Prefix: wp_ WP Version: 5.8.1 Server Name: sbx.local Cookie Domain: sbx.local CURL Library Present: Yes PHP Info: Version: 7.4.1 Memory Usage: 10.6MB Memory Limit : 256M Max Upload Size : 300M Max Post Size : 1000M Allow URL fopen : On Allow URL Include : Off Display Errors : Off Max Script Execution Time : N/A seconds Plugin: WP Tripadvisor Review Widgets Plugin Version: 7.1 Options: active: 1 version: 7.1 page-details: subscription-id: proxy-check: style-id: review-content: filter: scss-set: lang: no-rating-text: dateformat: rate-us: hide verified-icon: enable-animation: show-arrows: content-saved-to: show-reviewers-photo: download-timestamp: widget-setted-up: disable-font: show-logos: show-stars: Reviews: Array ( ) CSS: Active Theme: Divi 4.11.2 Plugins: Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd (6.6.0 - active) Contact Form 7 (5.4.2) Easy Twitter Feed Widget (0.9) Gallery Bank - WordPress Gallery Plugin (4.0.50) Google Analytics for WordPress by MonsterInsights (8.1.0) Instagram image gallery (1.0.8) jQuery T(-) Countdown Widget (2.3.22.1) MC4WP: Mailchimp for WordPress (4.8.6) P3 (Plugin Performance Profiler) (1.5.4) Popup Maker (1.16.2) Smash Balloon Custom Facebook Feed (4.0) Smash Balloon Instagram Feed (2.9.3.1) Social Media Feather (2.0.3) TinyPNG - JPEG, PNG & WebP image compression (3.3 - active) Twitter Widget with Styling (2.1.2) UpdraftPlus - Backup/Restore (1.16.62) W3 Total Cache (2.1.8) WP Google Maps (8.1.16) WP Tripadvisor Review Widgets (7.1 - active) Yoast Duplicate Post (4.1.2 - active) Yoast SEO (17.3) All-in-One WP Migration (12.1 - active) ``` * Plugin Author [Trustindex](https://wordpress.org/support/users/trustindex/) * (@trustindex) * [4 years, 9 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14961221) * Hi! * 1. Did you check the error log (There is a access log also. It will not contain any error/warnings)? 2. Black belt solution: – install Debug-bar (official WP) plugin: [https://wordpress.org/plugins/debug-bar/](https://wordpress.org/plugins/debug-bar/)– in your wp-config.php add this line or modify it to true: `define( 'WP_DEBUG', true );` – please send the (warning, notices) content of the Debug Bar. – after it you can revert the steps * Or I can do this for you if your write an emailt to us with log in parameters.( It is only available in developer sites ) * Plugin Author [Trustindex](https://wordpress.org/support/users/trustindex/) * (@trustindex) * [4 years, 8 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14987335) * Hello, * Any update? * You can write me now on Facebook, if you want to. * Tom Trustindex Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Not able to setup plugin’ is closed to new replies. * ![](https://ps.w.org/review-widgets-for-tripadvisor/assets/icon-256x256.png?rev =2816270) * [WP Tripadvisor Review Widgets](https://wordpress.org/plugins/review-widgets-for-tripadvisor/) * [Frequently Asked Questions](https://wordpress.org/plugins/review-widgets-for-tripadvisor/#faq) * [Support Threads](https://wordpress.org/support/plugin/review-widgets-for-tripadvisor/) * [Active Topics](https://wordpress.org/support/plugin/review-widgets-for-tripadvisor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/review-widgets-for-tripadvisor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/review-widgets-for-tripadvisor/reviews/) ## Tags * [troubleshooting](https://wordpress.org/support/topic-tag/troubleshooting/) * 5 replies * 2 participants * Last reply from: [Trustindex](https://wordpress.org/support/users/trustindex/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/not-able-to-setup-plugin/#post-14987335) * Status: resolved