Support » Fixing WordPress » Not able to login to WordPress – White Screen Of Death

Not able to login to WordPress – White Screen Of Death

  • odsnyder

    (@odsnyder)


    1 week, 4 days ago

    Hi all,
    I am desperately looking for help in regards to logging into WordPress. The site in question is managed and hosted by Bluehost and developed with WordPress. I am able to sign in to my Bluehost account but when I try to log in to WordPress I am presented with a blank white screen with a single “0” in the left hand corner. I have tried disabling all the plugins and setting the theme as one of the defaults as well as increasing the sites memory limit but to no avail. I contacted Bluehost support and after about 6 hours they determined there was no issue on their end. Has anyone else encountered this? If so, are there any solutions? I have attached a screenshot of the page I am receiving when I attempt to access WordPress in any capacity.

    Any help is much appreciated

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    1 week, 4 days ago

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    If you’d like to manually make a backup of your site first, please follow the steps at https://wordpress.org/support/article/wordpress-backups/

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.

Views