WordPress.org

Forums

not able to get into my site after updating (14 posts)

  1. attitude2success
    Member
    Posted 2 years ago #

    Hey all,

    Im new to wordpress and i have goine in and disabled the plugins according to the help in the forum i just seen, but now i have this error and i cant get into my dam site still please help as i am getting very annoyed, after paying for plugins setup hosting and domain names etc
    thanks
    Attitde2success

    Fatal error: Call to undefined function wp_is_mobile() in D:\Hosting\9465517\html\wordpress\wp-admin\index.php on line 22

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

  3. evadwolrab
    Member
    Posted 2 years ago #

    Renaming the theme folder doesn't make it switch to 2011 for me, my site now does nothing when I go to the homepage. No errors, just a blank screen.

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    Re-upload a fresh, unpacked, copy of the Twenty Eleven folder to wp-content/themes using FTP or whatever file management application your host provides.
    http://wordpress.org/extend/themes/twentyeleven

  5. evadwolrab
    Member
    Posted 2 years ago #

    Done, same thing is happening.

    I actually didn't upgrade the WordPress version, so I'm going to kick whichever admin who did in the face.

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    What folder did you actually rename?

  7. evadwolrab
    Member
    Posted 2 years ago #

    wp-content/Themes/NameOfTheme became wp-content/Themes/NameOfTheme-old

  8. evadwolrab
    Member
    Posted 2 years ago #

    (thanks for the quick responses, by the way)

  9. esmi
    Forum Moderator
    Posted 2 years ago #

    Ok. Did you carry out all of the other steps?

  10. evadwolrab
    Member
    Posted 2 years ago #

    Re-upped the fresh WordPress files (sans wp-content) again, and I got in.

    Thanks for your help! I guess it was just a faulty upgrade after one of my admins tried to do the auto-upgrade?

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    Yep - sounds like you got a bad file or two in the upgrade download. It happens with the best of systems sometimes. Glad to hear that it's working now, though. :-)

  12. beggers
    Member
    Posted 2 years ago #

    Just to let you know, I had exactly the same problem and I was able to use this technique to get back and running.

    However, there were a couple of files that I couldn't get to copy with FTP (tiny_mce.js and prototype.js). I had to go in with WinSCP to copy them manually. Just mentioning in case it might be an issue for some one else.

  13. Paal Joachim Romdahl
    Member
    Posted 2 years ago #

    I have a multisite, and I was a bit quick in upgrading to 3.4.
    as it caused the error mentioned above.

    I have now renamed the theme folder and the plugin folder. And I get a blank screen as was mentioned above.

    I ftp'ed the theme twenty eleven. Still a blank screen.

    I am now uploading various folders (WP 3.3) except the content folder.

    (I noticed some place that a mention of the plugin WPML caused the error)

    ---------

    I have uploaded the folder wp-includes and wp-admin and the error changed:
    http://baldron.org/

    I need some help.

  14. Paal Joachim Romdahl
    Member
    Posted 2 years ago #

    I am using Backup Buddy on the clients multi site. I could also probably use the free plugin Duplicator as well...it seems that the Duplicator does not yet support backing up of multisites, the developer is working on it http://wordpress.org/support/topic/plugin-duplicator-duplicate-individual-sites-from-a-multisite-install-to-a-standalone-install?replies=9.

    I unzipped the older backup from a few weeks ago. Uploaded wp-includes, wp-admin and other files on the root level of the multi site, and the sites are now up in place working again.

Topic Closed

This topic has been closed to new replies.

About this Topic