Support » Plugin: Page Builder: PageLayer - Drag and Drop website builder » Not able to edit my website using Pagelayer

  • Hello, I use the pagelayer tool to edit my website and lately I started to have problems that prevent me from editing the website.

    Whenever I open the page the following message appears:

    “Fatal error within the pagelayer iFrame as pagelayer object not found”

    How could I solve this problem? I hope you can help me

    Problem

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author pagelayer

    (@pagelayer)

    Hi,

    I am sorry for the inconveniences. May we know which theme you are using. Also which page you are trying to edit ?

    Regards

    Buenos días tengo problemas con pagelayer. Fatal error within the Pagelayer iFrame as pagelayer object not found ! Please contact Pagelayer support . Me sale ese error cada vez que quiero hacer ediciones necesito una solución porfavor no es la primera vez que me sucede , anteriormente me sucedio y no pude solucionar y lo que hice fué restaurar mi web cómo antes estaba , pude trabajar normal se solucionó el problema pero ahora volvió y lo más probables es que si trato de restaurar el problema vuelva .Esto es muy molesto no se puede trabajar correctamente y me hace perder mucho tiempo

    • This reply was modified 4 months, 2 weeks ago by stifaguilar2.
    Plugin Support pagelayersupport

    (@pagelayersupport)

    Hello,

    Sorry for inconvenience caused.

    Kindly clear the cache of your browser and also if you are using edge browser then try to use different browser such as chrome or firefox. Update the popularFX themes and plugins as well (If you are using popularFX).

    This problem might be a conflict with another plugin on your website. Please try to deactivate the rest of your plugins and check whether the problem persists.
    You can re-activate the plugins and change the theme back again after troubleshooting.

    Please inform us the results.

    Also check that any external code is added inside the header or footer which is causing the issue.

    Regards,
    Sumit.

    Hello,
    Dear Concern
    When I am trying to edit my page with the page layer of my website, It shows me an error message. “Fatal error within the Pagelayer iFrame as pagelayer object not found! Please contact Pagelayer support”. It shows me only on one page, not the whole website. The theme I am using is PopulaFx.
    Kindly guide me what I should do?

    Even I have use Internet Explorer to access that but still same error. It means not cache issue.

    Plugin Support pagelayersupport

    (@pagelayersupport)

    Hi,

    We regret the inconvenience caused.
    Looks like you have also opened a support ticket at our support center.

    Our support team will help you out to fix this issue as soon as possible.

    Regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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