Not able to edit/design the campaigns or templates

  • Resolved murklan

    (@murklan)


    3 months, 1 week ago

    Hi.

    I can’t edit or create templates, drafts or already sent anymore. The template look alright when I click edit in the list of campaigns, but when I click ‘Design email’ the editor wont load. Like this:

    Or sometimes when the editor loads it is not loading the content but just a default template. Like this:

    I would really like to get this working. Thanks for any help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 months, 1 week ago

    Hi @murklan,

    Thanks for contacting support and sharing the details.

    We’re looking into this issue and currently testing it on our end to understand what’s causing the editor not to load or show the correct content. We’ll update you shortly.

    Thanks for your patience we’ll get back to you soon.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 months, 3 weeks ago

    Hi @murklan,

    Thanks for your patience and support.

    Could you please update the plugin to the latest version and then check and confirm if the issue is resolved?

    Looking forward to your update.

    Thanks!

    Thread Starter murklan

    (@murklan)

    2 months, 3 weeks ago

    Hello again.

    It is working much better then before but not completely. One templates can’t be edited (the editor doesn’t load) and some gets filled by the default content. But it works for what I need now.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 month, 2 weeks ago

    Hi @murklan,

    Thanks a lot for the update really glad to hear things are working better now 🙂

    Regarding the remaining issues:

    • Editor not loading for a specific template
    • Some templates showing default content instead of actual content

    This could be due to older template data, caching, or a conflict.

    To help us narrow this down, could you please try the following:

    1. Clear your site cache (and browser cache as well).
    2. Try editing the affected template in an incognito/private window.
    3. Please update plugin to latest version.

    We’d love to get this fully resolved for you.

    Thanks again for your patience and support! 🙂

    Thread Starter murklan

    (@murklan)

    1 month, 2 weeks ago

    Hello and thank you for reaching out again.

    I’ve paused sending newsletters at the moment so no need for more work on thing now.

    Best regards.
    M.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 day, 8 hours ago

    Hi @murklan,

    Just following up on this issue.

    We had resolved a similar issue in one of our previous releases, so could you please confirm if you are still experiencing the same problem on your end?

    If yes, kindly let us know the exact steps or share a short screen recording so we can investigate this further.

    Thread Starter murklan

    (@murklan)

    1 day, 5 hours ago

    Hello! Sorry but this is not relevant anymore for me. I’ve changed to sending the newsletter through a dedicated service now.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 day, 5 hours ago

    Hi @murklan,

    Thank you for the update.

    Since this is no longer relevant on your end, I’ll go ahead and close this thread for now. If you face any issues or have any questions related to the plugin in the future, please feel free to reopen this thread or create a new one anytime.

    We’ll be happy to assist you further.

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

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