Not able to delete BackwpUp backups manually from admin account
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Hi – I have BackWpUp installed on my website, which I use for daily database backups and weekly full site backups. I have set the max no. of backups after which the older ones get automatically deleted, as they should be. Earlier, I was able to delete the backups manually as well from my admin account. Today, I tried to delete the backups manually by going to BackWpUp –> Backups –> Delete from my WordPress Super Admin Acccount, but instead of deleting the backup, it gave me the following message on a new screen:
Access to http://www.[mysitename].com was denied
You don’t have authorization to view this page.
HTTP ERROR 403Now, I don’t know why I am getting this message as I am the only admin account on my website, I tried deleting different backups, but got same error message again. I cross-checked my role capabilities and privileges and confirmed that I have all authorities relating to Backwpup including “deleting Backups”. I even deactivated and uninstalled BackWpUp plugin, reinstalled and activated it, created new backups, and tried deleting them again, but the same error message came up again and again. Also, when I try to download Backups from the Backups page, I get a popup blank screen with a message “please wait….”, but the backup download is also not happening at all, the please wait message keeps showing indefinitely in the popup until I close it down.
I am able to do everything from changing settings to creating new backupjobs to running backups and activate/deactivate/install/delete plugins, but not able to delete Backwpup backups or download backups from the backup page of Backwpup through my admin account.
Not sure what exactly has gone wrong here, but I am hoping that you will be able to guide me on what settings I should recheck or what steps should I take to resolve this.
Thanks a lot for your help and support in advance. Hoping for an early reply,
Best,
Ambuj
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