Support » Plugin: Braintree For WooCommerce » Not able to cancel subscription from wordpress

  • Resolved jharyani

    (@jharyani)


    Is there an option to cancel subscription from wordpress panel? I could spot order cancel marking but not Subscription cancel.

    Does this option cancel subscription on braintreegateway as well.

    Using Sandbox.

    The page I need help with: [log in to see the link]

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  • Plugin Author mr.clayton

    (@mrclayton)

    Hi @jharyani,

    When a subscription’s status is set to cancelled, a call is made to Braintree and the subscription is cancelled in the gateway. The cancel subscription button would be visible for your customer on their account page but for admins the status change is what triggers the cancellation in Braintree.

    Thanks,

    • This reply was modified 1 month, 1 week ago by  mr.clayton.
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