Hi, what version of the Authorizer plugin do you currently have installed?
Hello,
currently using 3.4.0 of Authorizer Plugin.
Have you tested this on a fresh install of WordPress, and then only installing Authorizer?
Hi,
Yes we did a fresh localhost install with only installing authorizer plugin.
But still the tinymce area it not able to type in our message in it.
Please check screenshot:
https://prnt.sc/Lkv9YE9TAmYm
Thanks.
Thank you for the confirmation. We’ll start looking into it!
If possible, please let us know if there are any console log errors in the browser, or PHP errors in the server logs.
Quick additional question; do you have Authorizer installed on a single site setup or a Multisite setup? I’m assuming the former but just want to make sure.
I’ve been unable to reproduce this issue in our test environment on a fresh install of WordPress 6.0 with Authorizer 3.4.0 installed.
Have you tried testing this with different web browsers to see if it is browser specific?
Hey Hi,
Thanks for your replies.
There’s no console errors. And Authorizer is in single site setup.
Also let me try with different browser and let you know.
We checked on different browsers and also deactivated our Antivirus just incase if any script is not allowed to load.
But still no success.
Can you check this video for your reference:
[video src="https://academy.checkmate.net.in/wp-content/uploads/2022/07/authorizer-plugin.mp4" /]
If you need any more details do let me know.
Thank you, I watched the sample video. It looks like a different theme is enabled in your testing setup?
Are you able to set up a fresh WordPress install by itself with no additional themes or plugins installed, and then install Authorizer? We want to make sure that it is a completely new, unaltered WordPress install that is running Authorizer to rule out any plugin or theme code conflicts.
Thanks a lot for closely following up.
Sure, will do that and update you.
It worked well with fresh installation and with a default theme 2022.
But now when I restore the database from earlier backup, it does not work. Can you let me know if I wanted to clear the records of authorizer from DB. How and which table to clear will get that cleared.
Or suggest us a better way.
Hi pkarjala,
I dont see any option to edit the default message in tinymce (main issue).
SC below:
https://academy.checkmate.net.in/wp-content/uploads/2022/07/private-page-msg.png
Fresh install and 2022 theme works well. But as we are importing our previous database it does not work. Can you help us to delete the config of previous settings in DB or in any files?
Thank you for your support
Hi @wpgoodwill apologies for the long follow up, our team was on vacation for a bit.
Here are a few things you can try:
1. Edit your user profile (hover over “Howdy, [username]” in the upper right corner of the WordPress dashboard and click “Edit Profile” in the menu) and check “Disable the visual editor when writing”. Then see if you can edit the raw HTML in a textarea instead of TinyMCE in Authorizer.
2. Try disabling plugins in your setup one by one to see if you can narrow it down to a specific plugin conflict. Alternatively, if you think the conflict is in your theme, browse the theme folder for all actions and filters (add_action() and add_filter()) and see if one of them looks like it is related to TinyMCE.
3. You can try deleting Authorizer settings in the database. Either delete the row in the wp_options table with option_name = 'auth_settings', or just disable and delete delete the Authorizer plugin, then download and activate it again.
Hopefully one of these options will help!
Hi @pkarjala
Thats absolutely fine, you guys deserve a vacation 🙂
Our main issue was with the theme, we unintalled it and tested it out with 2022 theme.
Thank you for your support.
