Title: Not a Recognized Format
Last modified: August 21, 2016

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# Not a Recognized Format

 *  Resolved [dmahler](https://wordpress.org/support/users/dmahler/)
 * (@dmahler)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/)
 * My client purchased a commercial license of FlowPlayer and I figured since this
   was one of your products, this would work.
 * Every time I upload (and I’ve uploaded different formats of the same video from
   flv through mp4), it says: No video with supported format or MIME type found.
 * I cannot insert a freaking video and I’m getting very, very frustrated.
 * I even uploaded it directly to the server, bypassing the media upload and still
   the same error message.
 * I then tried the manual install instructions even though this is a WordPress 
   installation and all I get is the spinning circles like something is trying to
   load.
 * I’m at my wits end and I must say, that I’ve NEVER had as much trouble with a
   plugin as I have had with this one.
 * The site is currently running HanaFlv player plugin and it recognizes the video
   but I can’t use the custom logo that the client wants to use, which he thought
   we could use because he purchased a license.
 * Please help me resolve this issue!
 * The video appears here:
    [http://weanimatecharactereducation.com/](http://weanimatecharactereducation.com/)
 * [http://wordpress.org/extend/plugins/flowplayer5/](http://wordpress.org/extend/plugins/flowplayer5/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716161)
 * These forums are not for commercial products but only the free versions of plugins
   downloaded from [http://wordpress.org/extend/plugins/](http://wordpress.org/extend/plugins/)
 * Please try contacting the plugin’s developer or license vendor directly for issues
   related to commercial versions.
 *  Thread Starter [dmahler](https://wordpress.org/support/users/dmahler/)
 * (@dmahler)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716323)
 * I am speaking about your plugin FlowPlayer5! That’s what I’m using and it’s not
   recognizing my format.
 * I thought this plugin would work since it was supposed to be compatible with 
   the FlowPlayer commercial license and it’s not working as I described above. 
   I was just giving you all the background on the issue.
 * So once again, I’m using THIS plugin and it’s telling me “No video with supported
   format or MIME type found.”
 * Is that clearer?
 *  Plugin Author [Ulrich](https://wordpress.org/support/users/grapplerulrich/)
 * (@grapplerulrich)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716471)
 * Hello, Sorry for the delay.
 * Could you tell me what file type you are trying to add?
 *  Thread Starter [dmahler](https://wordpress.org/support/users/dmahler/)
 * (@dmahler)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716477)
 * I have tried both a .flv and .mp4. Neither work.
 *  Plugin Author [Ulrich](https://wordpress.org/support/users/grapplerulrich/)
 * (@grapplerulrich)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716478)
 * .flv will not work as it is not supported. These are the supported formats.
    
   [http://flowplayer.org/docs/#video-formats](http://flowplayer.org/docs/#video-formats)
 * I find it strange that mp4 is not working. Do you think you could share a screenshot
   of the error that you get?
 * You might have previously used this.
    [http://flash.flowplayer.org/documentation/installation/formats.html](http://flash.flowplayer.org/documentation/installation/formats.html)
 *  Thread Starter [dmahler](https://wordpress.org/support/users/dmahler/)
 * (@dmahler)
 * [13 years ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716479)
 * Be more than happy to show you what I’m getting!
 * [https://docs.google.com/file/d/0B-LoUgmXXaDYSmZQRVRkSXQ0OGM/edit?usp=sharing](https://docs.google.com/file/d/0B-LoUgmXXaDYSmZQRVRkSXQ0OGM/edit?usp=sharing)
 *  Plugin Author [Ulrich](https://wordpress.org/support/users/grapplerulrich/)
 * (@grapplerulrich)
 * [12 years, 12 months ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716506)
 * I am not sure what the issue is as the video worked on my site. I am working 
   on a big update. Till then you could just use this shortcode.
    [flowplayer mp4
   =”[http://weanimatecharactereducation.com/wp-content/uploads/2013/05/FeaturedProduct.mp4&#8243](http://weanimatecharactereducation.com/wp-content/uploads/2013/05/FeaturedProduct.mp4&#8243);
   width=”640″ height=”480″ skin=”minimalist”]

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Not a Recognized Format’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/flowplayer5_cce0e6.svg)
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## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)
 * [no video](https://wordpress.org/support/topic-tag/no-video/)

 * 7 replies
 * 3 participants
 * Last reply from: [Ulrich](https://wordpress.org/support/users/grapplerulrich/)
 * Last activity: [12 years, 12 months ago](https://wordpress.org/support/topic/not-a-recognized-format/#post-3716506)
 * Status: resolved