Nice plugin, confusingly asking for a rating..

Hey @rafy777, thanks for your review! Just a few quick thoughts:

First, just to clarify, is your 2-star review due entirely to the fact that we’ve asked users to leave us a positive review? Or is it an overall review of the plugin?

You are super welcome to leave a review at whatever level you feel accurately reflects your experience. But I might ask this: if you are having an otherwise positive experience with the plugin, and your main concern is that we ask for a review, do you really think that warrants 2 stars? If not, could you consider bumping your rating up?

Second, asking people to review a product they’re using is a really common practice in the internet era of online reviews. That’s true for all kinds of products, and its true for lots of WordPress plugins as well.

Third, if users ARE having a bad experience with our plugin and they see our notice, can’t they easily follow the link here and give us a negative review (as you just did)? Nothing forces users to leave a positive review, or to leave a review at all. It’s just a request.

Finally, and perhaps a smaller point to make, we currently build and support a large and complex software product, which we give away for free under an open source license which mean anyone who wants can just copy it. We actively support over 1 million+ users of that software, also for free.

Honestly, if you and others are using free software (often for long periods, and some also using free support) I don’t think it’s too much to ask to consider taking 5 minutes to come and leave a review.

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I have the impression you are genuinely concerned or confused or looking for an explanation. Hopefully my response helps put your mind at ease.

Regardless, thanks for using the plugin!

Erick (CEO of Imagely and the fellow who wrote the note you posted above 🙂 )

• This reply was modified 5 years, 1 month ago by edanzer.