Title: This plugin has come a long way
Last modified: March 6, 2023

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# This plugin has come a long way

 *  [sheilazayas](https://wordpress.org/support/users/sheilazayas/)
 * (@sheilazayas)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/not-a-flexible-plugin/)
 * <p>I’ve been using this booking plugin for nearly two years. In that time, they’ve
   made such vast improvements that now I LOVE IT.  It provides me with everything
   I need to help my clients book appointments online. I can do coupons with an 
   expiration date, send HTML email and text notifications, I can book slots outside
   of regular business hours, and the look/feel of the plugin in my website is modern
   and sleek. I can customize it according to my brand colors and font. It does 
   take a bit of a learning curve, but once you get the hang of it, it’s excellent.
   Their customer service is also pretty awesome. They’re just in a different time
   zone than me, but they respond thoroughly to all my inquiries. I highly recommend!
   </p>
    -  This topic was modified 3 years, 3 months ago by [sheilazayas](https://wordpress.org/support/users/sheilazayas/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * (@ameliabooking)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/not-a-flexible-plugin/#post-14465647)
 * Hello there.
 * We are sorry to see you’re not satisfied with the plugin, but we also thank you
   for your feedback.
 * Please note, though, that you left a review for the full version of the plugin,
   but this site (wordpress.org) only hosts Amelia Lite, where features you’re not
   satisfied with are not even included. This can lead to wordpress.org moderators
   removing this review since it’s not relevant to Amelia Lite. We need to point
   out that, if the review is removed, it can’t be done by us, but instead moderators
   of the forum.
 * We see you have a few tickets open on our official support platform, but only
   one of them has some actual correspondence with our support managers. All others
   were closed due to inactivity, and it seems like our managers were able to help
   you out with most issues. We didn’t get the impression that it would lead to 
   a 1-star review.
 * Unfortunately, we cannot provide support for the full version of the plugin here(
   due to rules of wordpress.org), but we would love to help you out if you were
   to open another ticket on our support platform, where our managers would be able
   to help with the issues you mentioned above.
 * In short, about #2 – it’s clearly described in our documentation that Google 
   Calendar integration only blocks busy events made in Google Calendar from your
   employee’s schedule. We never advertised that busy events from Google would be
   shown as busy in Amelia. If you connect your employee to the calendar, and if
   that employee has busy slots that block the employee’s schedule, customers nor
   admins or employees would be able to create an appointment during these blocked
   times.
 * 3. We do have tools that allow you some styling, but HTML support is not yet 
   possible through the plugin – that is true. Our developers will add this in one
   of our future updates, though.
 * 4. Your customers can have Special Days, that override their work hours, so you
   would be able to create a special day where you could book an appointment for
   the customer outside their work hours.
 * 1. We released a new version that should be faster, but we’re still working on
   an even better optimization.
 * All in all, again, we’re sorry you’re not satisfied with the plugin, but we feel
   it’s kind of unfair to leave a 1-star review without actually trying to work 
   out these issues with our support managers. We’d love to help you out, if you
   want, so just open a new ticket on our official support platform, and we’ll see
   if we can get these issues resolved.
 * Kind regards.

Viewing 1 replies (of 1 total)

The topic ‘This plugin has come a long way’ is closed to new replies.

 * ![](https://ps.w.org/ameliabooking/assets/icon-256x256.png?rev=3429091)
 * [Booking for Appointments and Events Calendar - Amelia](https://wordpress.org/plugins/ameliabooking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ameliabooking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ameliabooking/)
 * [Active Topics](https://wordpress.org/support/plugin/ameliabooking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ameliabooking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ameliabooking/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [ameliabooking](https://wordpress.org/support/users/ameliabooking/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/not-a-flexible-plugin/#post-14465647)