Normal email-adresses get blocked

  • Resolved tomcat75

    (@tomcat75)


    3 years, 5 months ago

    Hi,
    by using ultimate-members, users with very common email-adresses are blocked – meaning, they have to await admin-approval.

    What can I do?
    Thanks for help

    Thomas C.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    3 years, 5 months ago

    Hi @tomcat75,

    Can you please clarify what do you mean by “blocked”?
    Do you use a security plugin?
    The Ultimate member plugin doesn’t have this security option, however, please check the “Registration option” section in Ultimate member -> User roles – your user role.
    The “Require admin approval” may be turned on.

    Regards.

    Thread Starter tomcat75

    (@tomcat75)

    3 years, 5 months ago

    Hi,
    thanks for reply!
    I don´t use a security plugin.

    By “blocked” I mean the following: new subscribers have to confirm registration. But 15-20 % of users do not receive activation email, nor a second one triggered manually. So my impression was, their emailadresses get blocked by the system.

    Thanks for further help
    Greetings
    Thomas Christian

    Plugin Contributor Champ Camba

    (@champsupertramp)

    3 years, 5 months ago

    Hi @tomcat75

    Have you tried installing and setting up an SMTP plugin to fix the email relay issue?

    We recommend that you use WP Mail SMTP. https://wordpress.org/plugins/wp-mail-smtp/

    Feel free to re-open this thread by changing the status to “Not resolved” so we can get back to you.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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