None of the users can log in (9 posts)

  1. productionCL
    Posted 4 years ago #

    Hi, I'm still pretty new at this and have got myself in a bit of a bind.

    I was trying to upload a locally hosted new website to replace an existing site at http://www.creativeloop.org. Following instructions at [ http://www.wpbeginner.com/wp-tutorials/moving-a-wordpress-installation-from-local-server-to-a-live-site/ ] I renamed the "WordPress Address" and "Site Address" in the general settings of the local site to match the live site (www.creativeloop.org).

    This didn't go well, as I couldn't log in to either site.

    I've restored access to my local site via phpMyAdmin, but I can't access my live site's dashboard. I've tried following instructions to add a new user in the SQL database [ http://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/ ] but at [ creativeloop.org/wp-admin ] the new user isn't recognised and the original passwords for existing users 'do not match'. The reset password via email option isn't playing ball either.

    So I'm locked out and I think I've exhausted options to regain access. Or have I?
    If I was to delete all contents of my public_html folder via FTP would I just be able to do a fresh install of WP on my live server and upload my localsite and progress from there?

    I'm not confident that it'll work, and my old-live site is still active and viewable.

    Any help would be appreciated, I'm not sure how to progress.

  2. kmessinger
    Forum Moderator
    Posted 4 years ago #

  3. loughcorrib
    Posted 4 years ago #

    Hi production,
    Perhaps the best way out of this is to create a sub domain or folder you can always delete it later and just check functionality of your wp install there.Once you've done this change url to your live site.
    Best of luck with it

  4. productionCL
    Posted 4 years ago #

    Thanks for your reply km, I've managed to return the local and live urls to their original values, both sites are viewable - but I'm still unable to log in to my live site and the information on the page you've linked to jumps from 'I-get-it' to 'what-is-nano-and-why-are-firewalls-involved?' very quickly (after the >>>). I'm not keen on taking the live site down whilst I still can't log-in.

    Lough - does you mean I should "fresh install" in a subfolder of public html, get it going as a separate site then move it once I'm happy? Thanks for your help.

  5. loughcorrib
    Posted 4 years ago #

    Yes thats the general idea , had a similar problem and moved new site to folder and called it in browser
    i.e. http://www.example.com/folder/wp (Holy Mackerel I had xxx in place of example for url nearly blew my pacemaker)

    Then just make sure all is working. If your happy change the url in wp to live position should work for you.

  6. productionCL
    Posted 4 years ago #

    Thanks again for your reply, I'm still not having much joy.

    I've followed the steps meticulously (I'm pretty sure of it - three times).

    I've changed the url in the local site's Dashboard/Settings to creativeloop.org/may12
    Exported the database
    Created a new database on live server, created user, given priviledges and associated.
    Uploaded the local site folder to /public_html/may12
    Changed config-wp.php in /may12 to point to the new database
    Imported new database from local to live

    and I still get a 404 on my existing live site at creativeloop.org/may12 when I expected my new site to be.

    Have you any ideas what I might be doing wrong?

  7. loughcorrib
    Posted 4 years ago #

    Take this in steps
    In a separate folder create a fresh wp install this will create it's own database. Then use the default theme and see how to change url etc.
    When you are happy with that, go to changing wp domain.

    Just a note your url address and wp address are not necessarily the same.

    Also wp is called from index.php, not html a common reason for 404 errors

  8. productionCL
    Posted 4 years ago #

    Thanks for your help, through ignorance, impatience and confusion I eventually risked it, I deleted the old site and uploaded the new one. Your advice got me there in the end, thanks again for taking the time to point me in the right direction.

  9. loughcorrib
    Posted 4 years ago #

    Your welcome ! Hope someday you will return the favour , From my perspective that's what wp it is all about.
    Might be an idea now to run a few tests on it to optimize

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