None of the admins or site owners can login

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  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 3 months ago

    Hi @arcticcaprica, thanks for reaching out to us, sorry to see you’re having this problem.

    It looks like the page you have referred to is not a default WordPress login page. reCAPTCHA and 2FA from Wordfence are not currently compatible with external user management or store plugins where users can sign in from another form.

    I’ve noticed that there is a Javascript error on the page, so there is certainly something breaking that’s causing the login to fail.

    Please follow these steps to regain access to your site:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.

    Make sure to visit Wordfence > Login Security to ensure that 2FA/reCAPTCHA are now disabled in your settings for now, just so we can see if the login problem is solved for you and you can run the other features of Wordfence to protect your site.

    Let me know when you’ve done that, and I’ll help you to see if the Javascript error still persists.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
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