None of our contact form works anymore

  • lernde

    (@lernde)


    5 years, 2 months ago

    Hi there,

    unfortunately none of our contact forms work anymore. We have over 40 different forms that worked until recently.
    We made no changes, just updated the plugin again and again yesterday and found that none of the forms worked.
    We do not know why.

    Hope for help.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    5 years, 2 months ago

    What other plugins and theme do you use on the site?

    Anonymous User 17634181

    (@anonymized-17634181)

    5 years, 2 months ago

    If you do an Inspect Element on your website, CF7 Javascript is being blocked for some reason. You may want to try disabling plugins, one at a time, to see if there’s a collision.

    Thread Starter lernde

    (@lernde)

    5 years, 2 months ago

    What other plugins and theme do you use on the site?

    We have installed and activated Plugins: AGB-Connector, Akismet Anti-Spam, bbPress, BuddyPress, Contact Form 7, Duplicate Post, Favicon by RealFaviconGenerator, Flamingo, GDPR Cookie Consent, Google Reviews Widget, Google Tag Manager, Google XML Sitemaps,
    Jetpack von WordPress.com, Lazy Load by WP Rocket, MathJax-LaTeX, One-Click Child Theme, PHP Compatibility Checker, Popup Builder, Really Simple CAPTCHA, Redirection, Resize Image After Upload, Schema – All In One Schema Rich Snippets, Shariff Wrapper, SI Captcha Anti-Spam, Simple Redirect, Slider Revolution, Slider Revolution Whiteboard Add-on, Social by RealFaviconGenerator, Swlabs Core, WooCommerce, WooCommerce Admin, WooCommerce Blöcke, WordPress Importer, WP Google My Business Auto Publish, WP Instagram Widget, WP PayPal, WP SEO HTML Sitemap, WP Statistics, WP User Avatar, WP-PostRatings, WPBakery Page Builder, XCloner – Site Backup and Restore, YITH WooCommerce Wunschliste, YITH WooCommerce Zoom Magnifier and Yoast SEO

    The installed Theme is edugate from themeforest.

    Thread Starter lernde

    (@lernde)

    5 years, 2 months ago

    If you do an Inspect Element on your website, CF7 Javascript is being blocked for some reason. You may want to try disabling plugins, one at a time, to see if there’s a collision.

    If i try to disable plugins, see how many items i have. So we couldnt remember installed other plugins, so the contactform doesnt work.

    lanachernyavsky

    (@lanachernyavsky)

    5 years, 2 months ago

    I have the same situation – the contact form does not work after the update. Please provide the previous version as the back up so I can rewrite the folder

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    5 years, 2 months ago

    Try switching to the default theme and deactivating all the plugins excluding Contact Form 7, Akismet Anti-Spam, Flamingo, PHP Compatibility Checker, Really Simple CAPTCHA, WordPress Importer, and Yoast SEO.

    dionweston

    (@dionweston)

    5 years, 2 months ago

    I’m experiencing the same issues. We’ve been using Contact Form 7 for years. All fine until very recently, which we assume coincides with an update.

    I will try the default theme approach you suggest and report back.

    Anonymous User 17634181

    (@anonymized-17634181)

    5 years, 2 months ago

    @lanachernyavsky , you can get older versions of plugins with the WP Rollback plugin.

    You can disable all plugins at once by renaming your plugins folder to .plugins

    @lernde , it’s easier to disable plugins if you use WP-CLI – wp plugin toggle

    Thread Starter lernde

    (@lernde)

    5 years, 2 months ago

    Hi there,

    we have now done the following.
    All plugins except contact form have been deactivated.
    ContactForm still does not work.
    We receive all inquiries via Contactform via Flamingo, but we do not receive any emails.
    We don’t know what to do next.

    Thread Starter lernde

    (@lernde)

    5 years, 2 months ago

    Hi there,
    we have now deactivated our installed theme and all plugins except CF.
    CF no longer sends mail.
    We still see another attempt to undo the updates.
    We received the last message about CF on June 21, 2019.
    So we should be able to undo the updates until then, but which plugin does it work with?

    Can someone help?

    Thread Starter lernde

    (@lernde)

    5 years, 1 month ago

    @takayukister

    Try switching to the default theme and deactivating all the plugins excluding Contact Form 7, Akismet Anti-Spam, Flamingo, PHP Compatibility Checker, Really Simple CAPTCHA, WordPress Importer, and Yoast SEO.

    We tried all variants.
    1. Deactivate all plugins, send a message via one of the contact forms – nothing arrives.
    2. Deactivate all plugins, activate twenty twenty theme, send a message via one of the contact forms – nothing arrives.
    3. The theme updated, all plugins deactivated, sending a message via one of the contact forms – nothing arrives.
    Etc.
    We don’t get a single message, no matter which installation variant we choose and we don’t know what to do next.
    Is there not a plugin through which we can investigate the installation for errors. We suspect that either WordPress updates or plugin updates have changed something in the installation, so ContactForm simply won’t send anymore.
    We have also tested our forms on other websites to see whether the code contains errors, which is not the case either

Viewing 11 replies - 1 through 11 (of 11 total)
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