Support » Plugin: TikTok » None of my products show up in the TikTok pane

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor TikTok for Business

    (@tiktokforbusiness)

    hi @spedney
    are you able to file a ticket through TikTok’s customer support system?

    Plugin Contributor TikTok for Business

    (@tiktokforbusiness)

    Hi,

    Just wanted to follow-up with you on the issue above. Were you able to file a ticket through TikTok’s customer support system?

    If not, here are the instructions:

    Log a customer support ticket directly with TikTok by following these steps:
    – Go to (TikTok for Business Support)
    – Login with your TikTok for Business Account credentials
    – Select “E-Commerce Platform Integration”
    – Under Question Category, select “TikTok and Business Plugin Channel Setting”
    – Fill out the required fields in the support ticket`

    It would be best to send along a screen recording as well as logs so the team can review (WooCommerce–>Status–>Log–>tiktok-for-woocommerce).

    Thread Starter spedney

    (@spedney)

    I did file a ticket. They weren’t much help.
    I gave up on this plugin in the end and created a catalog feed using another plugin called CTX which actually worked.

    Plugin Contributor TikTok for Business

    (@tiktokforbusiness)

    Closing this thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.