Support » Plugin: WordProof Timestamp » non tenuous promises

  • Number of questions and no response for weeks. This may be the bad idea of the moment. Beautiful videos, beautiful API examples on their site, but for the practical application, it will have to be done without any support.
    The demo from the WordPress BO does not correspond to the reality of the available settings. Many of them don’t even exist

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WordProof

    (@wordproof)

    Hi,

    I’m sorry to hear that! I replied to your question one week ago, but haven’t heard from you since. I will resend that message, you should receive it in your email shortly. Can you confirm if you received it?

    Regarding the demo: we are working on an update since it reflects an older plugin version. Since WordProof Timestamp 3.0, we have simplified the settings and moved many of them to my.wordproof.com. Please head there to change your settings, and please do get in touch if you need help. I’m not sure why you didn’t receive my reply, but let’s sort that out and get you set up!:)

    Jelle

    Thread Starter jrduchemann

    (@jrduchemann)

    It’s impossible to delete test website in account : “Remove website” do nothing. Your only answer : “…You should be able..”
    I discover myself that it’s impossible to auto stamp category of post, but only the whole : No answer on this specific point
    It’s impossible to have informations on you API : How to implement it, to try to do what the pugin does not know how to do for example : No answer on this specific point

    You have “simplified the settings ». I don’t see the difference since the only possibilities (in automatic mode) are to choose the whole pages, posts… and not to refine by category for example, or it’s impossible (for me ?) to select a set of posts and bulk stamp this selelct, contrary to what is demonstrated in your video

    Here are the answers I’ve been waiting for over a month, from various channels (contact page, email, chat), and still without real answers apart from my own observations.

    Plugin Author WordProof

    (@wordproof)

    Hi,

    Thanks for getting back to us.

    • I explained that the button should work, and specifically asked you to send me any error message if you encountered one. This helps us tremendously when tracking down the issue. I never dismissed your statement that it didn’t work, we believe you! For others (and us), the feature does work. Because of this, we ask for more information beyond “it doesn’t work”, which is what I replied to you. Again: feel free to provide us with more information, any error messages, or simply by stating that you’re not seeing any error message (which can be helpful in itself as well). We’d love to help.
    • You can currently select post types to be timestamped automatically. We are working on adding support for categories in the new version of WordProof Timestamp, this feature is not ready yet.
    • The bulk timestamp tool was added to the most recent version of the plugin — please update to the latest version and see if it works!
    • I’m sorry you feel that way about our response — this is not how we intend our support to be experienced. I hope that you understand our position regarding requesting additional information when dealing with bug reports, it saves us and users a lot of time. I see you replied to my last response, so I’ll get back to your questions in our support tool. Thanks!

    Jelle

Viewing 3 replies - 1 through 3 (of 3 total)
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