Support » Plugin: JS Support Ticket » Non registered users

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Yes, non-register user (visitor) can create tickets.

    Change the configurations.

    Admin :: JS Support Ticket > Configurations > Ticket Settings > Visitor can create ticket: Yes

    Best Regards,

    Non-registered users (Visitors) can CREATE tickets, but it seems they cannot check the status or reply to them because it requires a login to do that. The problem we have is that the user does not have an account to login to.

    How does a Non-registered user access their ticket?

    Thanks!

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Visitor can check ticket status by click on link that they receive in email.
    When they click on like, open ticket detail page and they can reply.

    Regards,
    Ahmad Bilal

    Hi Ahmad,
    I tried that before too, but it gives this error…

    Fatal error: Call to undefined function mcrypt_create_iv() in /home/lookii/public_html/hub/wp-content/plugins/js-support-ticket/includes/encoder.php on line 12

    This is the parameter in the email. I haven’t changed it.
    You can view the status of your ticket here:
    {TICKETURL}

    Any idea what is causing this issue? Thanks!

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Your server do not have mcrypt php library.

    Here is solution.
    http://stackoverflow.com/questions/12479983/cant-find-mcrypt-call-to-undefined-function-laravel-mcrypt-create-iv

    If it not possible enable mcrypt library, we send you some modification in code.

    Regards,
    Ahmad Bilal

    Thanks Ahmad. That worked!

Viewing 7 replies - 1 through 7 (of 7 total)
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