Title: Support
Last modified: August 28, 2019

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# Support

 *  [dciphered](https://wordpress.org/support/users/dciphered/)
 * (@dciphered)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/non-existent-support-5/)
 * ***UPDATE***
    Thanks for replying to my issue, deserves a bump on the review 
   😉 —
 * To be clear, this is a brilliant plugin.
 * It is unfortunate however that support is non-existent from the experience that
   I’ve had to date, with numerous tickets unanswered for weeks/months now. I can
   appreciate that the author has commercialised the plugin (because it is a great
   plugin), and may have decided to only respond to support cases for paid versions
   of it, however I’m not quite sure about the up-sell logic here.
 * If I can’t get some rudimentary support questions answered as a prospective buyer,
   then that’s enough to discourage most users from making a purchase.
 * To the Author, there are better ways to manage support tiers based on the end
   user license, however silence is not one of them. Take it as constructive feedback.
    -  This topic was modified 6 years, 9 months ago by [dciphered](https://wordpress.org/support/users/dciphered/).
    -  This topic was modified 6 years, 9 months ago by [dciphered](https://wordpress.org/support/users/dciphered/).

The topic ‘Support’ is closed to new replies.

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 * Last reply from: [dciphered](https://wordpress.org/support/users/dciphered/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/non-existent-support-5/)