Hi @patrickhs,
I’m sorry to see you’ve had a hard time with fraud and Braintree. I’m not aware of any specific differences regarding spam/fraud features that an enterprise account might have to a normal Braintree account, nonetheless I understand the frustration with trying to get help via support.
I’m glad you’ve got the fraud squashed though now, I’ll be sure to make sure this report is surfaced to our teams who work with PayPal to be sure we’re not missing anything we could help with to stop fraud.
Thank you.
Hi @ryanr14 – it’s also important to note that the Braintree plugin “out of the box” does not offer 3d secure processing and the coding requires significant modification to enable it after the fact.
With the Stripe gateway we have switched to 3d secure was enabled right out of the gate with zero modifications and their support responded to all of our inquiries by email days before we even got the first response from Braintree support on 3 open tickets.
Since switching to Stripe fraud orders have come to a complete halt. This experience using Braintree with WooCommerce is so contrary to what I had using Braintree with enterprise BigCommerce for several years that I find it difficult to believe it isn’t by design. Quality of service and the quality of the plugin is night and day different. I even had good results using Braintree on Shopify Plus. For WooCommerce Braintree is a horrible fit and I will actively steer other WooCommerce users away from it every chance I get.
Hi @patrickhs,
Since switching to Stripe fraud orders have come to a complete halt. This experience using Braintree with WooCommerce is so contrary to what I had using Braintree with enterprise BigCommerce for several years that I find it difficult to believe it isn’t by design. Quality of service and the quality of the plugin is night and day different. I even had good results using Braintree on Shopify Plus. For WooCommerce Braintree is a horrible fit and I will actively steer other WooCommerce users away from it every chance I get.
Very glad to hear you’ve had a much better experience with Stripe. My only last thought and info I’d put out there is that PayPal has just recently released PayPal Payments. This is their latest payment platform that combines a lot of their other PayPal variants and includes 3D Secure. –> https://docs.woocommerce.com/document/woocommerce-paypal-payments/#section-7
Hope this additional info helps anyone else coming across the same issues you had. Thanks!
Thanks Ryan..you seem more knowledgeable and articulate than anyone I have ever encountered in any support interaction with Paypal. That info is helpful and I appreciate you offering intelligent responses instead of copy+paste boiler plate. I had Paypal Payments enabled as well but had zero customer engagement. I also found it a bit confusing that they’d bake in 3d secure with Paypal Payments – the optional setting for a completely different checkout flow – rather than include it in the standard WC checkout flow where the majority of our users are heading. When I had Paypal Payments enabled the checkout process opened a pop up window to complete the Paypal checkout portion of the process rather than keeping it within the same contiguous form and page that the user is already on. I didn’t like it and disabled the feature. I’m sure actual Paypal payees are used to the pop up style checkout but personally I hate it and never thought it felt that great the few times I’ve had to use one like that to order something.
Thanks @patrickhs, I appreciate the kind words and you sharing your experience with us.
Happy you’ve found a solution that works for you now!
