Never seen a site get hit as hard with credit card scams ever and whats worse is how easy this gateway seems to make it. The fraud protection is a joke and support is an even bigger joke. 3 open support tickets trying to get some help with fraud protection and willing to pay for the highest tier and nothing for a response – not even go away we don’t want your business. Just tons of scam visa orders that braintree authorizes only to chargeback later. The chargeback process literally just leaves you hanging with no information at all to go back to. If you want to know the outcome of a dispute you have to make a special request and hope support even responds. Like I said – 3 open tickets now and zero response. Not exactly a service you want to hang your financial well being on. I believe they only care about big name partners since the experience I had on an enterprise Bigcommerce account with them vs what we have on WooCommerce is night and day. I switched to Stripe and instantly the scam orders stopped. Seems like it’s a good revenue stream for braintree when they can allow fraud because they’re taking the money from your account anyway so no loss on their end. Horrible experience with this gateway. As good as it was on BigCommerce it is the epitome of horrible with WooCommerce. The Paypal checkout process is decent but not enough to make up for this completely horrible service.
- The topic ‘Non-existent fraud protection’ is closed to new replies.