non existant support for broken app

  • peptidesolutions

    (@peptidesolutions)


    4 months, 3 weeks ago

    Broken app and support is non existent. Responses to troubleshooting take over a week to respond so that they drag you out past the 30 days and won’t offer a refund. The app crashed the hosting server, and is full of coding bugs.

    Stay away and save your money.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Elana Davis

    (@elanasparkle)

    4 months, 3 weeks ago

    Hello @peptidesolutions,

    We’re truly sorry to hear about your experience and appreciate you bringing these issues to our attention. This is certainly not the level of service or performance we aim to provide.

    Our team takes all feedback seriously, especially when it involves stability and support. We apologize for the delay in our response and understand how frustrating it can be to wait. Especially when technical problems are impacting your work. We’re currently reviewing our support workflow to ensure faster response times moving forward.

    We understand your disappointment and will do everything we can to make this right.
    -Elana

Viewing 1 replies (of 1 total)

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