Title: Non-Encrypted Backup Asking For Decryption Key
Last modified: August 23, 2024

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# Non-Encrypted Backup Asking For Decryption Key

 *  Resolved [jamesmcallister](https://wordpress.org/support/users/jamesmcallister/)
 * (@jamesmcallister)
 * [2 years ago](https://wordpress.org/support/topic/non-encrypted-backup-asking-for-decryption-key/)
 * Hi, posting a message here as I contacted support through the plugin last week
   and haven’t heard a response, nor is my ticket showing up on the ‘Support’ section
   of your website.
 * I am a BackWPup Pro user, order #46093.
 * After installing the plugin and uploading a .zip file to restore my sites, it
   is asking for a decryption key. However, the archive is NOT encrypted. I have
   verified this by unzipping it on my computer without any problems. Also, I have
   used this exact same backup to successfully restore the site previously without
   needing to provide a decryption key. Could you please advise?
 * Additionally, one of the features of Pro is the ability to restore directly from
   Dropbox. I couldn’t find any mention of how to do this on your site, nor can 
   I find this in the plugin, even after adding my Pro license API key. Any help
   is appreciated. Thank you!
    -  This topic was modified 2 years ago by [jamesmcallister](https://wordpress.org/support/users/jamesmcallister/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [2 years ago](https://wordpress.org/support/topic/non-encrypted-backup-asking-for-decryption-key/#post-17728563)
 * Hello,
   We’ve received your ticket and already replied to it so I’m closing this
   thread.Thank you for your patience.

Viewing 1 replies (of 1 total)

The topic ‘Non-Encrypted Backup Asking For Decryption Key’ is closed to new replies.

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 * 1 reply
 * 3 participants
 * Last reply from: [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/non-encrypted-backup-asking-for-decryption-key/#post-17728563)
 * Status: resolved