Quiz Maker _ it works at first, but shuts down

  • videoidea64

    (@videoidea64)


    1 month, 1 week ago

    Hello, dear ones!

    The plugin excellent, but it works at first, but shuts down.
    The plugin works differently in different browsers. This may be the intended behavior, but it is not very convenient. For some time, the plugin works out of the box. However, after the administrator has been working on the site and constantly testing quizzes, the site’s admin panel stops working, all links become inactive, and the “START” button in the frontend stops working. Is there a setting that disables this feature? We solved this issue by installing multiple browsers and working until the plugin stopped working. Then, we cleared the browser’s cache. And we could work with the plugin again. When we ran the quiz test for our students, they could pass it multiple times, but then the button became unavailable. The plugin has fulfilled its task, but this issue remains unresolved. Therefore, I am giving it a 4-star rating instead of a 2-star rating. Thank you for the plugin, but we still need technical support.

    • This topic was modified 1 month, 1 week ago by videoidea64.
    • This topic was modified 1 month, 1 week ago by videoidea64.
    • This topic was modified 1 month, 1 week ago by videoidea64.
    • This topic was modified 1 month, 1 week ago by videoidea64.
    • This topic was modified 1 month, 1 week ago by videoidea64.
    • This topic was modified 2 days ago by videoidea64.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 month, 1 week ago

    Dear @videoidea64,

    Thanks for the review.

    I am sorry for the problem you are experiencing.

    We’re normally known for our exceptional plugin and support, as you can see in all our reviews and support forums.
    You sent us an email 13 hours ago, and, about 1.5 hours later, you have left a review.
    I want to mention that weekends are non-working days for our team, and on regular working days, we provide our customers with detailed answers and support within 24 hours.

    Our Support Team has already seen your email. They will get in touch with you and do their best to fix your issue as soon as possible.

    So, instead of a 1-star rating, it would be much more acceptable, if we could have a chance to have a conversation via email to solve the problem.
    Once the issue is resolved, we’d really appreciate it if you could consider updating your review as per your experience.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 month, 1 week ago

    Dear @videoidea64,

    I want to mention that we have sent you several emails from 2 different email addresses, however, haven’t heard back from you. It seems you haven’t received our email messages.

    Can you please check your Spam folder to see whether you can find our responses there or not.

    Looking forward to your response.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    1 month ago

    Dear @videoidea64,

    We wanted to follow up regarding your review and the issue you reported with our plugin. After carefully checking on our end, we’ve confirmed that the problem you described has already been resolved and is no longer present.

    It seems that the issue might not be appearing on your site anymore. Could you please double-check and let us know if everything is now working correctly?

    Your feedback is very important to us, and if you can confirm that the plugin is functioning properly, we would greatly appreciate it if you could consider updating your rating to reflect your current experience.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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