Theme is Twenty TEN – forgot to say!
When you try to load the Stats page, do you see any Javascript errors in your Javascript console?
You can find out how to open the Javascript console here:
http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
Could you also go to the Jetpack menu, and click on the Debug Link at the bottom of the page? If some of the values are missing, could you send us an email with the debug results?
http://en.support.wordpress.com/contact/?jetpack=needs-service
CLIENT_ID: 31246619
BLOG_TOKEN: DELETED
MASTER_USER: 1
CERT: 0
TIME_DIFF: 0
VERSION: 2.1.1:1357654932
OLD_VERSION: 2.0.4:1356035163
PUBLIC: 1
USER_ID: 1
USER_TOKEN: DELETED
PHP_VERSION: 5.2.17
WORDPRESS_VERSION: 3.5
I don’t pretend to understand the Javascript console, but there are no comments or other indications next to the Error bit.
Steve
Could you try to disconnect from WordPress.com, and then reconnect?
Thanks, I have now done that.
It doesn’t appear to have made a difference unless there have been no visitors in the last hour – I ‘ll keep checking!
Just re-checked – still no stats.
Steve
It seems there is a problem with your connection to WordPress.com.
Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?
1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
4) Click the “Select All” button.
You can the send us the results via this contact form:
http://en.support.wordpress.com/contact/?jetpack=needs-service
Thanks!