no way to update woo subscription plugin

  • Resolved annamariabreil

    (@annamariabreil)


    2 years ago

    I use Woo Subscriptions since 2022.

    I want to update my plug but can’t find a way to do it. I should install the Ipdate Manager to connect my shop. But that doesn’t work. I have installed the Update Manager. When I click on “connect” I end up on a blank page at wordpress.org when I log in. I can’t find a way to get the current plug for a manual update and not an automatic one. I’ve been researching for hours now and I’m just confused on the Woo pages. What can I do to update my plugin?

    I need your support.

    Regards Anna

    Symbol „Von der Community überprüft“

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    2 years ago

    Hi Anna @annamariabreil,

    Please ensure you connect your store to the WooCommerce.com account you used to purchase the extension. If you can’t find the plugin after logging in, maybe you’re not in the correct account. Can you please check your email records to make sure?

    If you’re still having issues, please contact us at WooCommerce.com > My Account > Support. As per the [forum guidelines], no support for premium extensions is provided here, but we will be happy to assist you further from there.

    Thanks!
    -OP

    Thread Starter annamariabreil

    (@annamariabreil)

    2 years ago

    Many thanks. I already had the correct login details. But when I entered this again manually, it worked. I was able to update the plugin. However, there are conflicts. In the Woo Shop at the product level and in my timetable at the course level, my design is destroyed and the default theme design is applied. Do you have an idea what this could be?

    Plugin Support omarfpg a11n

    (@omarfpg)

    2 years ago

    Hi @annamariabreil,

    I’m glad you got the account details and the latest version of the plugin now. If I understand correctly, your site broke after updating the WooCommerce subscription plugin. If so, kindly open a ticket as instructed so our Happiness Engineers can help you troubleshoot this.

    Please remember this is a paid extension and supporting those in the forums is against the guidelines.

    If the issue is related to the WooCommerce core plugin, please feel free to start a new thread and share all the relevant details there so we can help you further!

    Thanks!
    -OP

    Thread Starter annamariabreil

    (@annamariabreil)

    2 years ago

    Okay. Who can I open the ticket? Do you have a link for me?

    ckadenge (woo-hc)

    (@ckadenge)

    2 years ago

    Hi @annamariabreil,

    Okay. Who can I open the ticket? Do you have a link for me?

    Please click on this link to open a ticket with us. You may need to create an account before you can access that page.

    Also, don’t forget to include a link to this forum thread, so that we can keep track of what’s already been done.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘no way to update woo subscription plugin’ is closed to new replies.