Support » Plugin: Pinterest for WooCommerce » No way to set up

  • On activating the plugin it redirects to what is presumably the setup page but ‘Sorry, you are not allowed to access this page.’, so for me it does nothing.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @blacklodgebeer

    Thanks for your feedback and sorry that you are having that inconvenience with the plugin.

    There are a few of possible things that might be happening on your site:

    • Plugin was not activated correctly (some assets are not loading). Really odd issue
    • User role is not the Administrator.
    • Using a Multilanguage plugin like (WPML) that us a subdirectory for different languages. Example: https://<URL>/es
    • A plugin that is in conflict with the Pinterest plugin or changing capabilities of the users.
    • I will need to check your “System status” present on your “WooCommerce > Status” so we can discard possible issues.

      Let me know so we can help you to fix the issue.

      Best,
      Christian

    Thread Starter blacklodgebeer

    (@blacklodgebeer)

    Here’s some info from the WooCommerce log

    2022-09-13T18:21:10+00:00 CRITICAL Uncaught Error: Unsupported operand types in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php:88
    Stack trace:
    #0 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(61): Automattic\WooCommerce\Pinterest\TrackerSnapshot::parse_settings()
    #1 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(43): Automattic\WooCommerce\Pinterest\TrackerSnapshot::include_snapshot_data(Array)
    #2 /var/www/html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Pinterest\TrackerSnapshot::Automattic\WooCommerce\Pinterest\{closure}(Array)
    #3 /var/www/html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)
    #4 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(181): apply_filters(‘woocommerce_tra…’, Array)
    #5 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(65): WC_Tracker::get_tracking_data()
    #6 /var/www/html/wp-includes/class-wp-hook.php(307): WC_Tracker::send_trac in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php on line 88

    Plugin Support Christian

    (@christian1983)

    Hey @blacklodgebeer,

    It might be related to a corrupted value on the table wp_options.

    You can try the following:

    1- Deactivate and uninstall the plugin
    2- run the following query on your DB
    DELETE FROM 'wp_options' WHERE 'option_name' IN ('pinterest_for_woocommerce', 'pinterest_for_woocommerce_data', 'pinterest_for_woocommerce_marketing_notifications_init_timestamp', 'pinterest_for_woocommerce_account_connection_timestamp')
    replace the prefix “wp_” with the prefix of your DB
    3- Install and activate again the plugin

    Let me know if that fixes the problem. We also open a request to prevent that error.

    Again thanks for your feedback.

    Best,
    Christian

    • This reply was modified 3 months, 2 weeks ago by Christian.
    Thread Starter blacklodgebeer

    (@blacklodgebeer)

    That seems to have worked, thanks for your help.

    Plugin Support Christian

    (@christian1983)

    Hey @blacklodgebeer

    Happy to hear was fixed, and thank you for changing your review.

    If you need more help don’t hesitate to open a new thread on the support threads.

    Best,
    Christian

Viewing 5 replies - 1 through 5 (of 5 total)
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