Hey @blacklodgebeer
Thanks for your feedback and sorry that you are having that inconvenience with the plugin.
There are a few of possible things that might be happening on your site:
- Plugin was not activated correctly (some assets are not loading). Really odd issue
- User role is not the Administrator.
- Using a Multilanguage plugin like (WPML) that us a subdirectory for different languages. Example: https://<URL>/es
- A plugin that is in conflict with the Pinterest plugin or changing capabilities of the users.
I will need to check your “System status” present on your “WooCommerce > Status” so we can discard possible issues.
Let me know so we can help you to fix the issue.
Best,
Christian
Here’s some info from the WooCommerce log
2022-09-13T18:21:10+00:00 CRITICAL Uncaught Error: Unsupported operand types in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php:88
Stack trace:
#0 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(61): Automattic\WooCommerce\Pinterest\TrackerSnapshot::parse_settings()
#1 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(43): Automattic\WooCommerce\Pinterest\TrackerSnapshot::include_snapshot_data(Array)
#2 /var/www/html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Pinterest\TrackerSnapshot::Automattic\WooCommerce\Pinterest\{closure}(Array)
#3 /var/www/html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)
#4 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(181): apply_filters(‘woocommerce_tra…’, Array)
#5 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(65): WC_Tracker::get_tracking_data()
#6 /var/www/html/wp-includes/class-wp-hook.php(307): WC_Tracker::send_trac in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php on line 88
Hey @blacklodgebeer,
It might be related to a corrupted value on the table wp_options.
You can try the following:
1- Deactivate and uninstall the plugin
2- run the following query on your DB
DELETE FROM 'wp_options' WHERE 'option_name' IN ('pinterest_for_woocommerce', 'pinterest_for_woocommerce_data', 'pinterest_for_woocommerce_marketing_notifications_init_timestamp', 'pinterest_for_woocommerce_account_connection_timestamp')
replace the prefix “wp_” with the prefix of your DB
3- Install and activate again the plugin
Let me know if that fixes the problem. We also open a request to prevent that error.
Again thanks for your feedback.
Best,
Christian
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This reply was modified 3 months, 2 weeks ago by
Christian.
That seems to have worked, thanks for your help.
Hey @blacklodgebeer
Happy to hear was fixed, and thank you for changing your review.
If you need more help don’t hesitate to open a new thread on the support threads.
Best,
Christian
