No way to change Subscription out of Pending Cancellation status

  • Resolved Phillip Burger

    (@phillipburger)


    5 years, 10 months ago

    We find that if a user on a WooCommerce Subscription “cancels” the Subscription, it will change to “Pending Cancellation” and then from the admin side, there is no way to get it out of that status back to Active.

    This seems like a bug because if the user clicks button by mistake, we have no way to undo what they did.

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  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    5 years, 10 months ago

    Hi there,

    If a user chooses to cancel a Subscription, they would need to reinstate and reauthorize the subscription as they need to approve the charge on their card. You can see how this functions and how to remove the cancel button in our documentation for that premium plugin here: https://docs.woocommerce.com/document/subscriptions/customers-view/#section-4

    Since this is relating to the premium Subscriptions plugin, I’m going to close this thread as it’s not relating to the WooCommerce core. If you need further assistance with Subscriptions please contact us at WooCommerce.com > My Account > Tickets We will be able to help you further there.

    • This reply was modified 5 years, 10 months ago by Kenin.
Viewing 1 replies (of 1 total)
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