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No way to block out days

  • Matt Knowles
    Member

    @aestheticdesign

    While you can specify the hours you’re open, the closed days aren’t blocked out on the calendar. The client I wanted to use this is a hotel and they’re closed Mon and Tue. There was no way to show on the booking calendar that they are closed those two nights.

    That problem made the calendar totally unusable for us.

    One thing to be aware of is even when you use the free version, they put your listing on their portal. There is a setting to disable it. A year after we abandoned trying to use it on their website, they received a booking from the WebServe portal. Fortunately, they had an opening, but it could have been a big problem. That feature should be an opt in choice, not an opt out, especially when it is fairly hard to find.

Viewing 5 replies - 1 through 5 (of 5 total)
  • webreservsupport
    Member

    @webreservsupport

    Hi aestheticdesign. Thanks for your review.

    It is actually possible to block out days on the calendar, we regret to hear you couldn’t find the option. In order to make sure next clients will find how to do it, we have added it to the help file.

    Regarding the WebReserv portal, we take note of your comment and we will soon make some changes to avoid that situation again.

    Matt Knowles
    Member

    @aestheticdesign

    I even checked with your tech support and the guy who responded said it wasn’t possible to do what we needed.

    Currently, the booking calendar will show availability on the days even if
    you specified the days as being closed in Opening Hours & Holidays. This is
    a feature that will be added in a future version of the system.

    Has that been changed?

    webreservsupport
    Member

    @webreservsupport

    There is an option under “Opening hours” that allows you to specify the days you’re open and the days it is not possible to checkin/checkout. In the example below I’ve set the calendar to not allow checkins and checkouts on Wednesday and Thursday so it is not possible to start or end a reservation on these days: https://secure.webreserv.eu/services/bookingcalendar.do?businessid=rogfrresfr&embedded=y&search=0&avgrid=y&css=

    Matt Knowles
    Member

    @aestheticdesign

    When I go to the calendar you linked to, there’s nothing on the calendar display that shows every Wed and Thu is blocked. I can’t make a reservation on Wed or Thu, but I don’t find that out until I try.

    If the business is closed Wed and Thu, shouldn’t the calendar reflect that with some other color other than green (avail) or red (sold out)?

    webreservsupport
    Member

    @webreservsupport

    Most of the time, this option is used by vacation rental and they will not want the calendar to show red for these days as the client can still make a reservation let’s say from Monday to Friday without being stopped by the system. However, we understand a business like yours doesn’t have the exact same need and we will add it to the enhancement list and take it in account for a future update. Thanks for sharing your thoughts with us.

Viewing 5 replies - 1 through 5 (of 5 total)
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