Support » Plugin: WP Statistics » no visitors are being recorded since Nov 25, 2018

  • unhsmitty


    I have used this plugin for almost two years when I first set up my site. I always update to the latest version of WP and any plugins whenever they are available. I use the Avada Theme, safari browser, and macOS 10.12.6.

    Since Nov 24-25, my visitors are registering zero except for a couple days when 1-4 where listed. Here is todays email report:

    Online Users: 0
    Today’s Visitors: 0
    Today’s Visits: 0
    Yesterday’s Visitors: 0
    Yesterday’s Visits: 0
    Monthly Visitors: 1066
    Monthly Visits: 13706
    Past Year Visitors: 7,037
    Past Year Visits: 130,330
    Total Visitors: 12,985
    Total Visits: 184,466

    Below is my Avada support information which details the server and plugin info, etc.

    Avada Versions:

    ### Avada Versions ###

    Current Version: 5.7.2
    Previous Version: 5.6.2 5.7.0 5.7.1

    ### WordPress Environment ###

    Home URL:
    Site URL:
    WP Content Path: /home/nhoutbac/public_html/wp-content
    WP Path: /home/nhoutbac/public_html/
    WP Version: 4.9.8
    WP Multisite: –
    PHP Memory Limit: 768 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.0.32. WordPress recommendation: 7.2 or above. See WordPress Requirements for details.
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    SUHOSIN Installed: –
    ZipArchive: ✔
    MySQL Version: 10.1.36
    Max Upload Size: 128 MB
    DOMDocument: ✔
    WP Remote Get: ✔
    WP Remote Post: ✔
    GD Library: bundled (2.1.0 compatible)

    ### Active Plugins (18) ###

    A2 Optimized WP: by A2 Hosting
    All-in-One WP Migration Unlimited Extension: by ServMask
    All-in-One WP Migration: by ServMask
    Classic Editor: by WordPress Contributors
    Contact Form 7: by Takayuki Miyoshi
    Fusion Builder: by ThemeFusion
    Fusion Core: by ThemeFusion
    Google Doc Embedder: by Kevin Davis, Dan Lester
    GTmetrix for WordPress: by GTmetrix
    Really Simple SSL: by Rogier Lankhorst, Mark Wolters
    Regenerate Thumbnails: by Alex Mills (Viper007Bond)
    Remove Query Strings: by LittleBizzy
    TablePress: by Tobias Bäthge
    Temporary Login Without Password: by StoreApps
    Yoast SEO: by Team Yoast
    WP-Optimize: by David Anderson, Ruhani Rabin
    Team Updraft
    Smush: by WPMU DEV
    WP Statistics: by Verona Labs

    Right now I have DEACTIVATED A2 Fixed W3 Total Cache although I would prefer to keep it on. Deactivating and saving the permalinks didn’t seem to help at all.

    Any assistance would be great.

    Thanks, Mark

Viewing 2 replies - 1 through 2 (of 2 total)
  • kammy6000


    i had same issue , deactivated, deleted and uploaded zip and installed
    started working again my version is 3.2

    have you tried this



    Yes, I tried reinstalling and it seemed to have fixed the problems. I should have tried this a while ago. Many thanks for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
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